Onboarding Coordinator

RRD; Columbus (OH); On-site; USD 32,000 - 47,000; Full time

Job summary

Williams Lea by RRD in Columbus, OH, is seeking a dedicated Onboarding & Integration Specialist to support new hires and long-term integration. You will coordinate onboarding activities, align stakeholders, and help create tailored integration plans to ensure smooth transitions.

This role emphasizes data tracking, milestone reporting, and collaboration with firm administration and leadership. A Bachelor's degree and at least two years in hospitality, events, or project management are preferred.

Qualifications

• Education: Bachelor's degree required; 4-year degree preferred.
• Experience: 2+ years in hospitality, event management, or project management.

Responsibilities

• Support tailored integration plans and onboarding milestones for new hires.
• Coordinate pre-arrival activities and stakeholder communications.
• Maintain integration materials, checklists and launch timelines.
• Track onboarding progress and generate leadership reports on outcomes.

Skills

Webinar technology

Microsoft Office

Internet research

CRM software

Communication

Project coordination

Multitasking

Attention to detail

Team collaboration

Education

Bachelor's Degree

Tools

InterAction CRM

CRM software

Job description

Williams Lea by RRD is a global business support services company with a strong legacy- over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world- especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Williams Lea by RRD is a global business support services company with a strong legacy- over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world- especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Provides administrative, operational, and organizational support for onboarding and long-term integration. This role collaborates with firm administration, office and practice leadership, and all other internal stakeholders to support seamless transitions and contribute to the long-term success and retention of hires.

KEY RESPONSIBILITIES

Onboarding and Integration

• Supports in executing a tailored integration process for each new hire, including maintaining integration materials and coordinating milestone check-ins with new hires and firm leaders.
• Assists in drafting and preparing individualized integration plans by reviewing recruiting materials, understanding the strategic rationale for each hire, identifying internal connections, and helping keep stakeholders aligned and on schedule.
• Prepares materials and coordinates pre-arrival activities, including internal team meetings, pre-arrival calls with key stakeholders and partners, note-taking, follow-up summaries, and action items.
• Coordinates introductions, office visits, and other onboarding activities; maintains onboarding checklists, workflow documents, and other recruiting and integration materials.

Integration Program Management

• Supports the development and implementation of individualized integration plans.
• Collaborates with internal teams to coordinate integration activities, manage timelines, prepare action items, and support structured check-ins.
• Anticipates next steps, follows up proactively, and helps ensure that integration initiatives and programs are executed effectively and on schedule.

Data Analytics and Reporting

• Maintains integration databases, dashboards, and tracking systems used to monitor onboarding progress, integration milestones, and overall outcomes.
• Collaborates with necessary departments to gather and organize relevant data.
• Prepares draft reports and supporting materials for leadership related to integration milestones, retention, engagement, and business development outcomes.

Qualifications

Education Minimum/Preferred: Minimum 4 Year / Bachelor's Degree

Years of Experience: 2 Years minimum | Prior experience in hospitality, event management, and/or project management preferred

Key Skills & Requirements

• Proficient with webinar technology, Microsoft office suite, Internet research and other computer applications/skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience in InterAction or other CRM programs highly desirable
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Must be flexible in order to respond quickly and positively to shifting demands and opportunities; able to work under tight deadlines and handle numerous, detailed tasks
• Exhibit high energy, enthusiasm, positive attitude and poise; articulate and confident
• Must service-oriented, collegial, and able to work effectively with lawyers, staff, and vendors at all professional levels to implement successful events

Additional Information

The salary range for this role at the noted RRD location is $23.32-34.09. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLOH

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.