Onboarding Consultant, Menu

Toast; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Toast is seeking a Menu Onboarding Consultant who will partner with restaurant owners during Go-Live to design and configure menus, ensuring a smooth onboarding experience and successful adoption of our platform.

You will work autonomously under an Onboarding Manager to meet activation goals, manage multiple engagements (80+ restaurants in your region), and help restaurants optimize labor and guest experiences with our SaaS solution.

Qualifications

• 1+ years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Responsibilities

• Leverage product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build onboarding plans within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant staff to utilize the platform, including labor and food costs, table turnover, and guest relationships
• Consult with clients to determine configuration needs prior to go-live and communicate any unique needs to project resources
• Perform onboarding configurations remotely while documenting the go-live process and deviations from best practices identified during design
• Create and lead an onboarding training plan for restaurant staff on how to leverage the platform to improve operations and guest experience
• Manage several onboarding engagements simultaneously (80+ restaurants in your region)

Skills

Customer satisfaction

Project management

Communication

Independent work

Tools

Salesforce CRM

POS software

Job description

the company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

A day in the life

The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go-live and for ongoing success. As an Onboarding Consultant, the company’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases the company, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer needs and the company requirements, and deliver high-quality customer interactions. To thrive as a Menu Onboarding Consultant at the company, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

What you’ll do (Responsibilities)

• Leverage your the company product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize the company, including management of labor and food costs, table turnover time, and guest relationships.
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicating any unique needs to the project resources.
• Perform onboarding configurations remotely while documenting the go-live process, observing the company best practices, as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the the company product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.

What you’ll need to thrive (Requirements)

• 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

What will help you stand out (Nonessential Skills/Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

AI at the company

At the company, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits athttps://careers.toasttab.com/the company-benefits.

How the company Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:https://careers.toasttab.com/locations-the company

People Are the Secret Ingredient in Our Recipe for Success

At the company, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at the company. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

the company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

*For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*