Onboarding Associate, Licensed Partnerships

Figure; United States; Remote; USD 64,000 - 80,000; Full time

Job summary

A leading financial technology company is seeking an Onboarding Associate to support the Lending Partnerships Sales Team. In this role, you will manage the onboarding process for new lenders on our HELOC products, collaborating with various teams to ensure a seamless experience. If you thrive in fast-paced environments and have project management experience, this is an exciting opportunity to contribute to innovative consumer financial services.

Benefits

Comprehensive health, vision, and dental insurance

Employer-funded life and disability insurance

11 Observed Holidays & PTO plan

Up to 12 weeks paid family leave

Continuing education reimbursement

Qualifications

• 3-5+ years of project management or customer success experience.
• Demonstrated understanding of project management processes.
• Exceptional organizational skills.

Responsibilities

• Assist in onboarding process for new lenders.
• Collaborate with stakeholders and promote the Figure product.
• Execute project plans to ensure efficient deployment.

Skills

Project Management

Customer Success

Communication

Organizational Skills

Business Acumen

Education

BS/BA Degree

Job description

About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

Wealthfront Career-Launching Company

Figure Series D Announcement

About the Role

Figure is looking for an Onboarding Associate to join our fast-growing team. As a project manager within the Lending Partnerships Sales Team, supporting our HELOC product, you will be assisting with onboarding new lenders onto our Wholesale, Private Label, and LaaS lending platforms and transitioning them through training and into production. This is a great opportunity for someone interested in helping to grow the next generation of consumer financial services products in a high-speed, innovative environment.

Figure’s B2B2C offering is a fast-moving vertical that has seen significant growth over the last 18 months. This is a new and growing team with plenty of opportunities to roll up your sleeves and find creative solutions to complex problems.

This role will report to the Onboarding Manager.

What You’ll Do

• Assist in the execution of the onboarding process for new lenders including working across product, engineering, legal, finance, Ops, and training for both Figure Wholesale and Private Label/LaaS partners to ensure a seamless process
• Respond to Partner requests in collaboration with the Onboarding Manager and Sales leaders
• Collaborate with training teams to educate stakeholders (admins, loan officers, accounting, compliance, etc)
• Opportunistically promote the Figure product with partners during onboarding to stimulate demand and increase the rate of engagement at launch
• Execute onboarding tasks as defined by the Onboarding Manager and ensure all teams are actively working towards established milestones
• Execute project plans to ensure efficient deployment
• Participate in regular Partner external meetings to determine progress and address any questions or challenges regarding projects
• Establish knowledge of the Figure data room and due diligence materials for Partners

What We Look For

• BS/BA with 3-5+ years of project management or customer success experience
• Demonstrated understanding of project management processes and methods
• Exceptional organizational skills and ability to manage multiple stakeholders and teams
• Strong communication skills with the ability to distill complex concepts into digestible formats
• Ability to effectively establish project management best practices across teams, within Figure’s existing toolset
• High level of business acumen; some B2B experience is a bonus
• Experience in FinTech or consumer lending products is a plus
• Proven success working cross functionally and building solid long term business relationships
• Ability to thrive in a fast-paced startup environment
• Desire to expand and contribute in other related functions associated with the ongoing development of the HELOC offering (eg. new partner acquisition, pricing, marketing, training, lender engagement etc.)

Salary

• Compensation Range: $64,000 - $80,000
• 25% annual bonus target, paid quarterly
• Equity stock options package
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Noticefor further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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