Onboarding and Systems Specialist- Remote opportunity

Serco; Bethesda (MD); On-site; USD 95,000 - 135,000; Full time

Job summary

Serco Inc. in the Washington, DC area is seeking an Onboarding and Systems Specialist to manage end-to-end onboarding for personnel assigned to the Virginia-Class Submarine Program.

You will administer SharePoint and Power Platform workflows, helping modernize administrative processes and improve workforce visibility across the program. The role requires hands-on Power Apps and Power Automate development, strong coordination with security/IT/facilities teams, and the ability to travel ~10% of

Qualifications

• Bachelor’s degree required with 8+ years in business process analysis, workflow automation, SharePoint administration, or related field (equivalent combos allowed).
• DoW Secret security clearance ability.
• Experience building and managing SharePoint sites (lists, libraries, pages, structures).
• Experience designing workflows with Power Automate and building apps with Power Apps.

Responsibilities

• Manage end-to-end onboarding/offboarding for personnel assigned to the Virginia-Class Submarine Program.
• Maintain and improve SharePoint sites, lists, libraries, and portal pages.
• Design and maintain Power Apps and Power Automate workflows to streamline data routing, approvals, and notifications.
• Collaborate with adjacent Team Submarine offices to expand automation solutions.
• Coordinate with security, IT, facilities, and sponsor reps for provisioning resources.
• Maintain rosters, onboarding records, and staffing data.
• Develop metrics, dashboards, and reports for workforce planning and leadership decisions.
• Identify opportunities to improve processes through automation and digital transformation.
• Provide user support for SharePoint-based onboarding tools and workflows.

Skills

Onboarding management

Project coordination

Communication with stakeholders

Travel readiness

Education

Bachelor’s degree in information systems, business management, computer science, or related field

Tools

SharePoint

Power Apps

Power Automate

Microsoft 365

Job description

Position Description & Qualifications

If you’re looking for a high-profile, challenging opportunity supporting the U.S. Navy, Serco has an exciting opportunity for you. This position will join a dynamic team supporting Team Submarine. Bring your expertise, technical skills, and collaborative approach to a mission-critical role that helps advance U.S. national security and the safety and effectiveness of our Sailors.

If you’re looking for a high-profile, challenging opportunity supporting the U.S. Navy, Serco has an exciting opportunity for you. This position will join a dynamic team supporting Team Submarine. Bring your expertise, technical skills, and collaborative approach to a mission-critical role that helps advance U.S. national security and the safety and effectiveness of our Sailors.

Ability to obtain U.S. Department of War (DoW) Secret security clearance.

About The Program

Program Executive Office Submarines, Program Manager for the Virginia-Class Submarine (PMS 450), is responsible for the acquisition of the U.S. Navy’s Virginia-Class nuclear-powered attack submarines. PMS 450 identifies, assembles, manages, directs, and coordinates the resources required for research and development, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and fleet introduction.

PMS 450 is responsible for developing and deploying an affordable, nuclear-powered attack submarine with multi-mission capabilities and enhanced performance in littoral environments. Virginia-Class submarines support five of the Navy’s six core maritime capabilities: Deterrence, Maritime Security, Sea Control, Forward Presence, and Power Projection.

The Opportunity

Serco is seeking an Onboarding and Systems Specialist to manage the end-to-end integration of personnel and streamline administrative workflows for the U.S. Navy’s Team Submarine organization, specifically supporting the Virginia-Class Submarine Program at the Washington Navy Yard in Washington, DC.

In this role, you will oversee onboarding and offboarding processes for civilian, military, and contractor personnel while serving as a primary administrator for Microsoft SharePoint and Microsoft Power Platform automated workflows. You will help modernize administrative processes, improve workforce visibility, and develop digital solutions that increase efficiency across the program.

This is an excellent opportunity to join our team and contribute to the delivery of cutting‑edge undersea warfare capabilities for the U.S. Navy.

What You’ll Do

• Manage the end-to-end onboarding and offboarding lifecycle for civilian, military, and contractor personnel assigned to the Virginia-Class Submarine Program, ensuring a seamless transition into and out of the organization.
• Maintain, configure, and continuously improve the program’s onboarding systems, databases, and portal pages hosted on Microsoft SharePoint.
• Design, develop, test, implement, and maintain custom Microsoft Power Apps and Power Automate workflows to streamline manual routing, data entry, approvals, notifications, and other administrative processes.
• Collaborate with adjacent Team Submarine program offices to support their onboarding operations, share best practices, and expand successful automation solutions across the organization.
• Coordinate with security managers, IT support teams, facilities personnel, and sponsor representatives to ensure timely provisioning of physical workspaces, Common Access Cards (CACs)/badges, network accounts, computer equipment, and other required resources.
• Maintain accurate personnel rosters, onboarding records, and historical staffing data.
• Develop metrics, dashboards, and reports to support workforce planning, program reviews, and leadership decision‑making.
• Identify opportunities to improve administrative processes through automation, standardization, and digital transformation.
• Provide user support and troubleshooting for SharePoint‑based onboarding tools and automated workflows.

Required Qualifications

• Bachelor’s degree in information systems, business management, computer science, or a related field and minimum 8 years of relevant experience in business process analysis, workflow automation, SharePoint administration, Microsoft Power Platform solutions, or a related discipline. Equivalent combinations of education and experience may be considered.
• Ability to obtain and maintain a DoW Secret security clearance.
• Demonstrated experience building and managing Microsoft SharePoint sites, including custom lists, libraries, pages, and site structures.
• Hands‑on experience designing and implementing workflows using Microsoft Power Automate.
• Hands‑on experience developing applications using Microsoft Power Apps.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Ability to communicate effectively with technical and non‑technical stakeholders.
• Ability to travel approximately 10% of the time.

Desired Qualifications

• Experience supporting personnel onboarding, workforce operations, or administrative processes within a DoD/Navy acquisition program office, Program Executive Office (PEO), or Navy command environment.
• Experience gathering and translating requirements from non‑technical stakeholders into intuitive, user‑friendly digital forms, applications, and workflows.
• Demonstrated ability to identify administrative bottlenecks, analyze complex operational processes, and develop and implement digital solutions that improve efficiency.
• Experience developing SharePoint‑based dashboards, reporting tools, or workforce tracking solutions.
• Familiarity with Microsoft 365 and the broader Microsoft Power Platform ecosystem.
• Exceptional organizational, interpersonal, and communication skills, with the ability to coordinate effectively across military, civilian, contractor, and government organizations.
• Ability to work independently while also collaborating effectively within a diverse, mission‑focused team.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of our end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations.