Onboarding Analyst (Call/Text customer success)

Hyros; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Hyros, a leader in marketing analytics, seeks onboarding analysts to enhance client onboarding experiences. This role offers substantial growth potential with remote work flexibility, focusing on building relationships with high-profile clients. If you have a knack for technical troubleshooting, excellent communication skills, and a passion for marketing, this could be your next challenge.

Benefits

Long-term employment focus

Coaching and growth opportunities

Supportive online community

Career advancement potential

Qualifications

• Experience with customer success in SaaS preferred.
• Strong technical skills and marketing software experience required.
• Excellent communication and attention to detail are crucial.

Responsibilities

• Receive clients and help set up their sales tracking quickly and efficiently.
• Work on a near 1 to 1 basis with VIP clients.
• Engage in a supportive online community focused on growth.

Skills

Reading code

Editing HTML

Google AdWords

Facebook Ad Manager

Customer success

Text communication

Attention to detail

Tools

Clickfunnels

Marketing CRMs

Autoresponders

Job description

HYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.

If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising, this would be a great long-term fit for you with tons of growth potential.

Our company works with only large VIP clients spending hundreds of thousands to millions per month, and the way we do this best is working on a near 1 to 1 basis with each client as much as possible.

As a customer onboarding analyst, you will be responsible for receiving clients and helping them set up their sales tracking in our system efficiently and quickly.

If interested, please send your resume here. When applying, generate a short video mentioning who your favorite superhero is and why.

Requirements

Must-have skills:

• The ability to read code and edit HTML/basic scripts;
• Experience with Google AdWords and Facebook Ad Manager;
• Past experience in customer success (not just support), preferably at a SaaS company;
• Excellent text communication skills;
• Extreme attention to detail;

Preferred skills:

• Experience with tools like Clickfunnels, marketing CRMs, autoresponders, and similar software;

We are close to scaling significantly, offering large growth opportunities. Many brands you may already do business with are among our clients, including celebrity influencers and major commerce brands.

We prioritize culture fit, ability to learn quickly, and skills in our hiring process.

Benefits

At HYROS, we aim for long-term employment, focusing on coaching and growth within the company. We are remote and foster a supportive online community. There is substantial potential for career advancement, with many leaders starting in support roles.

We are building a cutting-edge attribution and AI training system to revolutionize online advertising, making data insights accessible and easy to interpret for entrepreneurs.