Onboarding Analyst (Call/Text customer success)

Hyros; Austin (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

HYROS is seeking 2 customer onboarding analysts for a remote role, targeting candidates with a strong marketing background and technical skills. The position involves working with large clients, ensuring efficient setup of sales tracking systems. This role offers significant growth opportunities in a supportive culture focused on long-term development.

Benefits

Remote work

Career advancement opportunities

Supportive online community

Qualifications

• Ability to read code and edit HTML/basic scripts.
• Past experience in customer success at a SaaS company.

Responsibilities

• Assist clients in setting up sales tracking in the system efficiently.
• Collaborate closely with VIP clients on onboarding tasks.

Skills

Technical Skills

Problem Solving

Excellent Written Communication

Attention to Detail

Tools

Google Ads

Facebook Ad Manager

ClickFunnels

Marketing CRMs

Autoresponders

Job description

HYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.

If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising, this would be a great long-term fit for you with tons of growth potential.

Our company works with only large VIP clients spending hundreds of thousands to millions per month. We excel by working on a near 1-to-1 basis with each client as much as possible.

As a customer onboarding analyst, you will receive clients and help them set up their sales tracking in our system efficiently and quickly.

If interested, send me your resume here. When applying, please generate a short video mentioning who your favorite superhero is and why.

Requirements

• The ability to read code and edit HTML/basic scripts
• Experience with Google Ads and Facebook Ad Manager
• Past experience in customer success (not just support), preferably at a SaaS company
• Excellent written communication skills
• Extreme attention to detail

Preferable

• Experience with tools like ClickFunnels, Marketing CRMs, Autoresponders, and similar marketing software

We are close to scaling and offer significant growth opportunities. We work with brands you likely recognize, including celebrity influencers and major commerce brands.

Our culture is our priority; we hire based on culture first, ability to learn quickly second, and skills last.

Benefits

At HYROS, we aim for long-term employment, focusing on coaching and developing our team members into valuable assets for 5-10 years or more. We are remote and foster a supportive online community. There is substantial potential for career advancement, with many leaders starting in support roles.

We are building the most advanced attribution and AI training system on the web, aiming to revolutionize online advertising by making data insights accessible and easy to understand, akin to giving entrepreneurs a cyborg upgrade to instantly enhance their business intelligence.