Onboarding Administration Representative Tier II

HCA Healthcare; Nashville (TN); Remote; USD 40,000 - 55,000; Full time

Job summary

HCA Healthcare is seeking an Onboarding Administration Representative Tier II to provide customer service and support for onboarding processes. This role involves managing background checks, candidate confirmations, and collaborating with HR staff. Ideal candidates will have a Bachelor's degree and relevant experience, with a focus on customer service and strong computer skills.

Benefits

Comprehensive medical coverage

401(k) plan with 100% match

Employee Stock Purchase Plan

Education support including tuition

Paid time off and family leave

Qualifications

• Bachelor's degree required.
• At least 1 year of relevant work experience required.
• HR service center experience preferred.

Responsibilities

• Process background checks and adjudications.
• Provide customer service regarding onboarding.
• Support enterprise-wide onboarding activities.

Skills

Customer Service

Strong Computer Skills

Results Orientation

Education

Bachelor's degree

Job description

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Description

Introduction

Do you want the career opportunities as an Onboarding Administration Representative Tier II with your current employer? We have an exciting opportunity for you to join HCA, part of the nation's leading healthcare provider, HCA Healthcare.

Benefits

HCA offers a total rewards package supporting health, life, career, and retirement, including:

• Comprehensive medical coverage with low or no cost for many services, including prescription, behavioral health, telemedicine, and AirMed transportation.
• Additional options like dental, vision, life, disability, flexible spending, supplemental health plans, auto and home insurance, identity theft protection, legal counseling, long-term care, moving assistance, pet insurance, and more.
• Free counseling and resources for emotional, physical, and financial wellbeing.
• 401(k) plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA stock.
• Family support benefits, including fertility, family building, and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, and event planning.
• Discounts via Abenity and other providers.
• Retirement planning, rollover assistance, and banking partnerships.
• Education support including tuition, student loans, certifications, and scholarships.
• Recognition programs and paid time off, family leave, disability coverage, and leaves of absence.
• Employee Health Assistance Fund providing free coverage based on income.

Note: Benefits eligibility may vary by location.

Job Summary

The HR Service Center (HRSC) Tier II Onboarding Administration Representative provides customer service and support to candidates, employees, managers, HR staff, and vendors regarding onboarding. Responsibilities include processing background checks, adjudications, pre-adverse actions, candidate confirmations, onboarding retriggers, start date changes, rescinding offers, and more, under supervision. The role involves using systems like Atlas, Taleo, Lawson, and others, and collaborating with various HR and service groups.

Major Responsibilities

• Address questions from HR representatives and partner groups regarding onboarding and background checks.
• Support enterprise-wide onboarding activities, including candidate confirmation and background result uploads.
• Serve as liaison between internal customers and vendors.
• Update employee position and start date information as requested.
• Provide excellent customer service via phone and online, resolving inquiries and routing complex issues.
• Perform background check and adjudication processes in compliance with policies.
• Manage multiple priorities, demonstrate results orientation, and utilize strong computer skills.

Education & Experience

• Bachelor's degree required.
• At least 1 year of relevant work experience required.
• HR service center experience preferred.
• This is a remote work-from-home position.

Additional Information

HCA Healthcare values growth, purpose, and ethical standards, recognized as a top ethical company. We promote diversity and encourage qualified candidates to apply. We review applications promptly and contact qualified candidates for interviews.

Join us and unlock your potential today!

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources, Healthcare
• Industries: Hospitals, Healthcare