Onboard Support Coordinator - Denver (Seasonal Full Time, March to November 2027)

Canyon Spirit; Denver (CO); Presencial; USD 26.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Benefits

401(k) plan

Vacation and Sick Time

Rail travel discounts

Resumo da vaga

Canyon Spirit, a premier rail journey provider, seeks an Onboard Support Coordinator in Denver, CO. This role ensures inventory accuracy, supports crew operations, administers the food program, and maintains cleanliness across the train to deliver exceptional guest experiences.

You will travel with the train, assist guests and crew, and uphold safety and food handling standards in a dynamic environment. Strong organizational and communication skills are essential.

Qualificações

• High School Diploma or GED required.
• Experience in administrative, logistics, hospitality, travel, or tourism-related roles.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint).
• Experience using point-of-sale systems is considered an asset.

Responsabilidades

• Maintain onboard inventory levels and organized storage of merchandise and supplies.
• Coordinate distribution of supplies and merchandise across railcars and with crew.
• Support the crew food program and maintain cleanliness in crew cars and refrigeration equipment.
• Assist guests onboard and on platforms, reflecting company values and service standards.
• Communicate operational information to onboard teams and leadership.
• Demonstrate accountability and manage priorities in a fast-paced environment.

Conhecimentos

Administrative experience

Logistics coordination

Hospitality experience

POS systems

Microsoft Office

Formação

High School Diploma or GED

Ferramentas

Point-of-sale systems

Descrição da vaga

Job Details

Locations

• Showing 1 location Denver, CO 80216, USA
• Onboard
• Full-Time

Description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Important Timeline

We are currently reviewing applications and will begin contacting selected candidates by January. Candidates moving forward in the recruitment process may be invited to participate in additional interview stages between November and February. Successful candidates are expected to begin their roles in March. Please keep an eye on your email, including your junk/spam folder, for updates regarding your application.

Role Overview

Reporting to the Train Manager, the Onboard Support Coordinator plays a key role in ensuring the train is stocked, organized, safe, and ready to deliver exceptional guest and crew experiences. This position is responsible for onboard inventory management, crew support operations, food program administration, and maintaining cleanliness standards throughout the train.

The Onboard Support Coordinator takes ownership of assigned responsibilities, proactively identifies and resolves issues, and contributes to operational excellence by supporting guests, crew members, and onboard leadership while traveling.

This role is deemed Safety Alert. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, the public, property or the environment.

Key Responsibilities

Inventory & Supply Management

• Maintain accurate inventory levels and organized storage of merchandise, consumables, hardware, first aid supplies, and emergency equipment across all railcars.
• Partner with the Onboard Leadership Team and Logistics Coordinator to review inventory requirements and order supplies and culinary products.
• Monitor and record refrigeration temperatures, ensuring guest and crew food is stored according to food safety standards.
• Anticipate inventory needs, identify potential supply gaps, and take timely action to support uninterrupted onboard operations.
• Maintain accurate records and use sound judgment when managing inventory and supply-related decisions.

Onboard Operations & Crew Support

• Coordinate and execute the distribution and organization of supplies and merchandise throughout the train.
• Operate and maintain the crew food program, ensuring a positive and efficient experience for onboard employees.
• Set up, maintain, and uphold cleanliness standards within crew cars and onboard refrigeration equipment.
• Support the overall cleanliness and presentation of the train to enhance guest and crew experiences.
• Welcome and assist guests onboard and on the platform, creating positive interactions that reflect company values and service standards.
• Communicate relevant operational information to onboard teams and support leadership with additional duties as assigned.
• Demonstrate accountability for completing responsibilities efficiently, managing priorities effectively, and contributing to team success in a fast-paced environment.

Health, Safety & Compliance

• Complete assigned railcar safety inspections accurately and consistently.
• Follow all safety policies, procedures, and Personal Protective Equipment (PPE) requirements to reduce risk and maintain a safe work environment.
• Adhere to food safety regulations and proper food handling practices at all times.
• Recognize and address safety concerns proactively, escalating issues when appropriate and supporting a culture of accountability and care.
• Take personal responsibility for maintaining standards that protect the safety, comfort, and satisfaction of guests and crew members.

Teamwork & Operational Excellence

• Build positive working relationships and collaborate effectively with onboard colleagues across multiple railcars and rotating teams.
• Share information openly regarding inventory, safety, cleanliness, and operational priorities.
• Demonstrate resilience, adaptability, strong time management and accountability in a dynamic environment.
• Utilize company communication platforms including Microsoft Teams, Outlook, Connecteam, and SharePoint.

What You Bring

• Demonstrated ability to take ownership of responsibilities, follow through on commitments, and maintain high standards of work quality.
• Strong organizational skills with exceptional attention to detail and time management.
• Ability to prioritize tasks, manage competing demands, and consistently deliver results in a dynamic operating environment.
• Positive, solution-oriented mindset with the ability to anticipate challenges and respond effectively.
• Passion for guest service and creating meaningful experiences for guests, colleagues, and partners.
• Strong verbal communication skills and the ability to keep others informed through clear and professional interactions.
• Ability to work independently while contributing positively to team goals.

Experience & Qualifications

• High School Diploma or GED required.
• Experience in an administrative, logistics, hospitality, travel, or tourism-related role.
• Experience using point-of-sale systems is considered an asset.
• First Aid Certification is an asset.
• Utah Food Handler and Utah On-Premise Alcohol Server Certification are assets.
• Valid identification that meets domestic travel requirements (state ID, driver's license, or passport).
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint).

Work Environment

• Must be at least 21 years of age.
• Exceptional physical endurance and emotional resiliency with the ability to work long days. Frequent stooping, lifting, kneeling, bending, crouching, and climbing.
• Must be able to lift and carry up to 50lb (23kg).
• Able to travel away from home base for 12-15 days in a three-week period. Please note, back-to-back trips may be required depending on operational demands.
• Able to work weekends and holidays.
• Must be legally allowed to work in the United States for the duration of the operating season (March – November)

Compensation

The base salary offered for this role is $23.00 per hour.

Eligible Benefits

• Health Benefits
• Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
• Business travel accident insurance and business travel emergency medical insurance
• Vacation time, sick time, and company holiday pay
• 401(k) plan (employee contributions only)
• Friends and family rail tickets and packages discount
• Seasonal wage increases
• Growth opportunities
• Fun and inclusive team environment

We use E-Verify as part of our hiring practices to comply with having a lawful workforce.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

#CanyonSpirit

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.