On Time Delivery Associate

Dormont Manufacturing Co; Chicago (IL); On-site; USD 55,717 - 73,370; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) plan

Paid Time Off

Job summary

Dormont Manufacturing Co in Chicago is seeking a candidate for their On-Time Delivery team to ensure seamless client experiences during production and delivery. Responsibilities include managing production processes, communicating with showrooms, and dealing with priority orders effectively.

The ideal candidate will have 3-5 years of experience in customer service, a bachelor’s degree, and strong communication skills. The position offers a competitive salary and a range of benefits including health insurance and retirement plans.

Qualifications

• 3-5 years of experience in customer service or sales support.
• Familiarity with small, domestic manufacturing is a plus.
• Experience in MTO luxury goods is a plus.

Responsibilities

• Manage the production process with a client first approach.
• Proactively communicate with the Showroom during production.
• Monitor Priority orders and communicate changes effectively.

Skills

Client first focus

Communication skills

Technical skills - Microsoft Office

Education

Bachelor's degree

Job description

Job Overview

The On-Time Delivery team is responsible for providing a seamless and unparalleled client experience during the production and order delivery processes. This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing production concerns and ensuring orders are delivered on time.

Primary Responsibilities

• Manage the production process with a client first approach. This includes but is not limited to:
  • Change, hold, and cancellation order management
  • Date management
  • In production questions/issues (i.e., COM/COL, inspection images, etc.)
  • Backorder management for Instock product
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
• Manage all orders with a client Requested Delivery Date (RDD) by:
  • Evaluating the client RDD up-front before the order is released for Production.
  • Working with Production/Freight to determine if the RDD can be met.
  • Communicating to Sales the reasons why an RDD cannot be met, including presenting other options available for the client.
  • Ensuring all orders with approved RDDs are then scheduled appropriately to meet the client expectation.
  • Tracking the status of these orders to completion.
  • If there are any changes (ECD change, freight, etc.) that will impact the RDD, determining best course of action for the client and communicating the plan to the showroom.
  • Working with Freight and Production to ensure the RDD is met.
• Manage all Priority orders (MTO orders that are late, orders that have multiple ECD changes, top clients, large projects, etc.) by:
  • Proactively monitoring Estimated Completion Dates.
  • Determining the best course of action when there is an ECD change and communicating with the showroom, including detailed reasoning for the change, relevant impacts and potential solutions.

Job Requirements

• 3-5 years of experience in a customer service or sales support position; familiarity with small, domestic manufacturing a plus; experience in MTO luxury goods a plus
• Bachelor’s degree required
• Strong client first focus and communication skills
• Strong technical skills – Microsoft office required

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation & Benefits

Compensation range for this role is $55,717.50 - $73,370.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

Equal Employment Opportunity

This organization participates in E-Verify Employment Eligibility Verification. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].