On-Site VDI Support Specialist — Citrix/Horizon 8

SAIC; Arlington (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a motivated VDI Support Specialist to join our Pentagon team in Arlington, VA. You will deliver on-site support for a DoD DoD VDI environment including Citrix Virtual Desktops and Horizon 8, handling incidents in ServiceNow and collaborating with engineering groups.

You will work with end users on Windows 11, Microsoft 365, and Teams, produce knowledge-base content, and ensure timely ticket resolution in a mission-focused setting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Assurance, Cybersecurity, or related field.
• This position requires an active DoD TS/SCI clearance and IAT level II/III certifications.
• Experience with Citrix Virtual Desktops and Citrix Apps or Omnissa Horizon 8 in production.
• Experience supporting Windows 11 in an enterprise environment and Microsoft 365 apps.
• Proven troubleshooting, customer-service, and technical-documentation skills.

Responsibilities

• Provide day-to-day technical support for Citrix Virtual Desktops and Apps and Omnissa Horizon 8.
• Troubleshoot VDI access, sessions, applications, profiles, performance and connectivity issues.
• Support end users with Windows 11, Microsoft 365, and Teams.
• Record, update, and close ServiceNow tickets with detailed notes and resolutions.
• Escalate complex issues to infrastructure or engineering teams and coordinate resolution.

Skills

TS/SCI clearance

Strong troubleshooting

Customer-service

Written communication

Technical documentation

On-site availability

Production environment experience

Education

Bachelor’s degree in IT or related field

Tools

Citrix Virtual Desktops & Apps

Omnissa Horizon 8

VMware vSphere

Active Directory

Group Policy

DNS/DHCP

Job description

SAIC is seeking a motivated VDI Support Specialist to join our Pentagon team in Arlington, VA. You will deliver on-site support for a DoD DoD VDI environment including Citrix Virtual Desktops and Horizon 8, handling incidents in ServiceNow and collaborating with engineering groups.

You will work with end users on Windows 11, Microsoft 365, and Teams, produce knowledge-base content, and ensure timely ticket resolution in a mission-focused setting.