Customer Service Representative

Motion Industries (MOT); Warsaw (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Job summary

Motion Industries seeks a Customer Service Representative to accurately fulfill orders and manage customer calls. You will quote, enter orders, and negotiate pricing within policy while building relationships for repeat business.

The role involves inventory awareness, cost-efficient shipping decisions, and collaboration with Account Representatives to ensure customer satisfaction and timely backorders management.

Qualifications

• High school diploma or GED required with 0–3 years related experience.
• Demonstrated reliability, organization and attention to detail.
• Strong communication skills and ability to multi-task in a fast-paced setting.
• Moderate computer skills and familiarity with business systems encouraged.

Responsibilities

• Fulfill customer orders accurately and handle inquiries via phone, email, or walk-in.
• Provide quotes and process order entry; negotiate within policy parameters.
• Place orders up to specified limits and source products as needed.
• Maintain inventory levels and determine cost-efficient shipping methods.
• Partner with account reps to ensure customer satisfaction and backorder resolutions.

Skills

Reliability & detail orientation

Strong communication

Multi-tasking

Time management

Moderate computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

SUMMARY:Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.