On-Site Sr CSR

USA MOT Motion Industries, Inc.; Williamsport (Lycoming County); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion Industries seeks an experienced inside customer service representative to determine and meet customer needs. You will act as the inside half of the sales team, handling quotes, orders, and guidance to junior staff.

This on-site role emphasizes relationship-building and accurate processing at customer locations. Typically requiring a high school diploma or GED and 5+ years of related experience, the position focuses on reliability, communication, and multi-tasking to optimize sales and

Qualifications

• High school diploma or GED and five or more years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail are essential.
• Strong customer service and communication skills required.
• Ability to multi-task and manage time effectively.
• Moderate computer skills with email and business systems experience.

Responsibilities

• Respond to inquiries, provide quotes and take orders via phone, fax, email or in person.
• Maintain inventory levels for Consignment customers.
• Source products from branch, DC or supplier inventories.
• Negotiate pricing to influence gross profit within parameters.
• Promote Motion Industries’ products to existing customers to generate sales.
• Expedite backorders and assist customers in troubleshooting via phone or email.
• Attend training sessions for professional growth and development.
• May back-up Operations Manager and assist with miscellaneous duties.

Skills

Customer service

Communication

Time management

Attention to detail

Multi-tasking

Reliability

Driving

Education

High school diploma or GED

Tools

Business systems

Internet research

Email tools

Job description

SUMMARY

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets.
• In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products.
• May act as back-up for Operations Manager.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.