On-Site Specialist (Bilingual)

Elwood Staffing

Irving (TX)

On-site

USD 40,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision plan

401K Plan with company contribution

Telemedicine - Teledoc

Paid Time Off & Paid Holidays

Tuition reimbursement

Job summary

Elwood Staffing is seeking a Bilingual On-Site Specialist to support our client's on-site program. You will coach and guide associates, maintain strong client relationships, and ensure safety and adherence to policies while balancing production needs.

The role requires bilingual English/Spanish communication, solid customer service experience, and the ability to travel between branch and client locations. A valid driver's license and dependable transportation are expected.

Qualifications

Bilingual: fluent in Spanish and English.
Experience in a customer service role preferred.
Excellent verbal and written communication skills.
Ability to work cross‑functionally and resolve issues urgently.

Responsibilities

Develop strong relationships with client management and stakeholders.
Identify and recruit temporary associates to meet client needs.
Communicate effectively with client personnel, temporary associates, and company staff.
Monitor associate performance and address concerns with client satisfaction in mind.
Ensure safety, policy adherence, and timely issue resolution.
Support turnover reduction and coordination between branch and client locations.

Skills

Bilingual: Spanish & English

Customer service experience

Communications

MS Office proficiency

Tools

Microsoft Office

Job description

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results‑driven culture for the hard‑working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

General Purpose of a Bilingual On‑Site Specialist:

The On‑Site Specialist supports the overall success and improvement of the client's On‑Site program. They must exercise independent judgment and discretion in effectively guiding the activities of all associates and to ensure job performance goals are met or exceeded. This includes coaching, counseling, disciplining, and terminating associates when appropriate. They will create a strong bond with all temporary associates, reinforcing the employer‑associate relationship and their commitment to the client. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.

Essential Functions of a Bilingual On‑Site Specialist:

Develop a strong working relationship with the client's management team.
Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
Intimate knowledge of client's facilities, positions, and policies.
Collaborate with the branch team, regional, and corporate personnel to meet client performance expectations.
Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments.
Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting.
Follow the best practices for engaging newly hired associates.
Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures.
Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands.
Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures.
Monitor turnover regularly and develop strategies to reduce turnover.

Desired Skills & Experience for a Bilingual On‑Site Specialist:

Bilingual: fluent in Spanish and English.
Experience in a customer service role preferred.
Ability to work cross‑functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Excellent computer skills including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
A valid driver's license is required for this role to travel between branch and client location.
Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed, and the ability to meet all scheduled work hours, including evenings and weekends.

If you are organized, the On‑Site Specialist position would be a great fit for you!

What Elwood Staffing can offer you: