On-Site SMB Customer Success Lead

HHAeXchange; Minnesota; On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Health plans

Paid time off

Company holidays

401K with company match

Job summary

HHAeXchange is seeking a Supervisor, SMB Customer Success to lead a team of Customer Advisors responsible for adoption, retention, and account health for SMB providers with $30K ARR and below. The role focuses on GRR optimization, renewal management, and cross-functional collaboration to resolve escalations.

The position is fully on-site at the Minneapolis, MN office. Travel is implied at a 10% level, and the base salary ranges from $85,000 to $92,000 with competitive benefits.

Qualifications

• At least one year of people-management experience in a SaaS customer success environment.
• Ability to foster accountability, collaboration and continuous improvement.
• Excellent customer service and communication skills; proficient in Salesforce, Gainsight, MS Office.
• Proven interpersonal, collaborative and relationship-building skills.

Responsibilities

• Lead a team of Customer Advisors driving adoption, retention, and GRR targets.
• Mentor, coach, and support team members to ensure high performance.
• Oversee renewals for SMB accounts with $30K ARR and below; escalate risks for review.
• Collaborate cross-functionally with product, marketing, and finance to ensure client success.
• Track KPIs and client activity, driving improvements and accountability.

Skills

People management

Customer success

Salesforce

Gainsight

Communication

Organization

Tools

Salesforce

Gainsight

Microsoft Office

Job description

HHAeXchange is seeking a Supervisor, SMB Customer Success to lead a team of Customer Advisors responsible for adoption, retention, and account health for SMB providers with $30K ARR and below. The role focuses on GRR optimization, renewal management, and cross-functional collaboration to resolve escalations.

The position is fully on-site at the Minneapolis, MN office. Travel is implied at a 10% level, and the base salary ranges from $85,000 to $92,000 with competitive benefits.