Lead, SMB Customer Success & Retention

HHAeXchange; Fort Snelling Unorganized Territory (MN); Presencial; USD 85 000 - 92 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

Paid time off

401K with match

Holidays

Resumo da oferta

HHAeXchange is seeking a Supervisor, SMB Customer Success to lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. This on-site role is based in our Minneapolis, MN office.

You will monitor GRR, adoption, and churn; oversee renewals; and partner with cross-functional teams to resolve issues and drive customer value across the portfolio.

Qualificações

• At least 1 year of people-management experience in a SaaS customer success environment.
• Proven ability to drive retention and reduce churn.
• Strong communication and proficiency in Salesforce, Gainsight, Microsoft Office.

Responsabilidades

• Lead a team of Customer Advisors to drive adoption and hit GRR targets.
• Mentor, coach, and support team members to ensure engagement and renewal success.
• Build relationships with customers to uncover opportunities and address low adoption.
• Oversee renewal execution for SMB accounts with $30K ARR and below.
• Coordinate with product, marketing, and finance to sustain client success across the portfolio.

Conhecimentos

People management

SaaS CS experience

Cross-functional collaboration

Communication skills

Renewals

Ferramentas

Salesforce

Gainsight

Microsoft Office

Descrição da oferta de emprego

HHAeXchange is seeking a Supervisor, SMB Customer Success to lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. This on-site role is based in our Minneapolis, MN office.

You will monitor GRR, adoption, and churn; oversee renewals; and partner with cross-functional teams to resolve issues and drive customer value across the portfolio.