On-Site Service Specialist (Full-Time) West Sacramento

W. W. Grainger; West Sacramento (CA); On-site; USD 71,635,000 - 89,048,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

PTO 18 days + 6 holidays

401(k) with 6% company contribution

Employee discounts and tuition support

Maternity and parental leave

Job summary

W. W. Grainger, Inc.

is hiring an Onsite Services Specialist to support KeepStock, perform on-site machine maintenance, and manage inventory projects for customers. You will train customers and assist in pre-implementation and implementation processes, adapting to diverse customer environments. The role requires at least 3 years in customer service or warehouse work, a high school diploma, problem-solving skills, and a valid driver's license.

Qualifications

• 3 years' experience in customer service or warehouse environment.
• High School diploma or equivalent.
• Technical skills and experience solving problems.

Responsibilities

• Assist with inventory management and KeepStock executions at customer sites.
• Perform machine break/fix activities for different machines at the customer's site.
• Implement territory work related to customer inventory projects.
• Perform data collection to direct the KeepStock implementation process.
• Assist customers with staging, labeling and organizing products at a customer site.
• Cover PTO and route-based responsibilities when needed.
• Complete product relocation and discontinuation process.

Skills

Customer service

Warehouse operations

Problem solving

Valid driver's license

Education

High School diploma

Job description

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Location: WEST SACRAMENTO, CA, US, 95691-3456 CITRUS HEIGHTS, CA, US, 95621-1773

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $25-31/hr.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.


• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.


• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.


• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.


• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Onsite Services Specialist (OSS) reports to aSupervisoror Manager of Onsite Services andassiststhe localKeepStockteam in driving inventory management (KeepStock) execution and customer service excellence byassistingin the pre-implementation and implementation process for newKeepStockinstallations. Willassistwith customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

You Will:

Perform machine break/ fix activities for different machines at the customer's site.

Implementterritory work relating to customer inventory projects.

Perform data collection at the customer's site. Ensureaccurateinformation is collected to help direct theKeepStockimplementation process.

Assistcustomers with staging,labelingand organizingproductat a customer site.

Will cover PTO and will haveroute basedresponsibilities and activities when needed.

Complete product relocation and discontinuation process

You Have:

3 years' experience in customer service or warehouse environment

High School diploma or equivalent

Technical skills and experience solving problems

Ability to lift 25 to 60lbsor work in difficult positions

Managed several projects simultaneously

Have andmaintaina valid driver's license in State of residence

Must carry required levels of automobile insurance

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.