On-Site Service Engineer - Data Center/ Server Hardware

Unisys; Oklahoma; On-site; USD 60,000 - 90,000; Full time

Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure, such as GPUs and accelerator hardware.

The role focuses on diagnosing, repairing, replacing, and maintaining server hardware in data centers, field service, or customer-facing settings, with emphasis on Dell PowerEdge and other enterprise hardware; you will perform rack-and-stack, hardware

Qualifications

• 3+ years hands-on experience supporting enterprise servers and data center hardware
• Direct, hands-on experience installing, diagnosing, repairing server components
• Experience with memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, GPUs
• Experience working with rack-mounted enterprise servers in data centers or customer environments
• Familiarity with Linux or similar operating systems
• Ability to lift up to 50 lbs and travel as needed

Responsibilities

• Provide on-site support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures to minimize downtime
• Perform hardware installation, removal, rack-and-stack, cabling, and configuration
• Perform firmware/BIOS updates and use server management tools
• Document service activities and escalation steps clearly
• Collaborate with customers and internal teams during service events

Skills

Enterprise server hardware

Hardware diagnostics

Server management tools

Linux knowledge

On-site support

Communication with customers

Education

Associate’s/Bachelor’s degree in IT/CS or related field

Tools

Dell iDRAC

RAID/HBA controllers

Server management tools

Job description

**What success looks like in this role:**Unisys Corporation is seeking an experienced **On-Site Service Engineer (OSE)** to provide hands-on support for **enterprise data center servers and hardware environments**, including next-generation AI infrastructure.This is a **hands-on server hardware and break/fix role**. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.**Prior AI experience is not required.** Strong experience with enterprise servers and data center hardware is the priority.**What You’ll Do*** Provide on-site technical support for **Dell PowerEdge and other enterprise server hardware*** Diagnose and resolve **server hardware failures and system issues** to minimize customer downtime* Perform hands-on hardware installation, removal, replacement, and repair, including: + Memory/DIMMs + CPUs/processors + Power supplies + Fans and cooling components + Hard drives/SSDs + RAID/HBA components + NICs and other PCIe components + GPUs and accelerator hardware + Motherboards/system boards and other server components* Perform **rack-and-stack, server installation, cabling, component swaps, and hardware configuration*** Troubleshoot issues involving **server hardware, BIOS/firmware, operating systems, and hardware diagnostics*** Perform firmware and BIOS updates and utilize server management tools such as **Dell iDRAC or comparable platforms*** Execute both **reactive break/fix and preventive maintenance** following established procedures* Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources* Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution* Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details* Escalate complex technical issues when appropriate* Participate in on-call rotations and provide extended coverage as required**You will be successful in this role if you have:****What You Bring – Required*** **3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure*** **Direct, hands-on experience physically working on server hardware** — installing, removing, diagnosing, repairing, or replacing server components* Experience troubleshooting and replacing components such as **memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs*** Experience working with **rack-mounted enterprise servers** in a data center, field service, or customer environment* Strong understanding of server hardware architecture and troubleshooting methodology* Experience with **hardware diagnostics, BIOS/firmware, and server management tools*** Familiarity with **Linux or similar operating systems*** Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues* Comfortable working independently in a customer-facing environment* Ability to clearly communicate technical issues and resolutions to customers and internal teams* Ability to lift up to **50 lbs.**, travel to customer sites, and support flexible/on-call schedules**Preferred Qualifications*** Experience supporting **Dell PowerEdge** servers* Dell or other enterprise hardware certifications* Experience with **iDRAC, iLO, or comparable server management platforms*** Experience supporting **GPU/AI server infrastructure*** Experience with data center operations, rack/stack, structured cabling, or server deployment* Associate’s or Bachelor’s degree in IT, Computer Science, or a related field**Important Note****AI infrastructure experience is not required.** Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.#LI-BW1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.