On-Site Server & Desktop Support Technician

Worldwide TechServices LLC; Humboldt (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology services leader seeks a Dynamic Server Support professional in Humboldt, Tennessee. The role involves troubleshooting diverse client products including desktops and servers, while ensuring customer satisfaction and timely service delivery. Candidates should possess a technical school certification and ideally have customer service experience. The position also requires maintaining OEM certifications and valid transportation. Opportunities for travel and overnight assignments may be needed.

Qualifications

• Generally requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is advantageous.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls within the service level agreement.
• Meet customer service satisfaction criteria.
• Complete administrative tasks related to service calls.
• Ensure asset control and timely reporting of all activity.

Skills

Communication regarding technical issues

Basic repair tool kit

Ability to lift up to 50 lbs

Experience in customer service

Education

Technical school certification

Job description

A global technology services leader seeks a Dynamic Server Support professional in Humboldt, Tennessee. The role involves troubleshooting diverse client products including desktops and servers, while ensuring customer satisfaction and timely service delivery. Candidates should possess a technical school certification and ideally have customer service experience. The position also requires maintaining OEM certifications and valid transportation. Opportunities for travel and overnight assignments may be needed.