On-Site Senior CSR

Genuine Parts Company; City of Syracuse (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holidays

Job summary

Motion Industries is hiring for an on-site Customer Service Representative in Canton, NY. The role acts as the inside half of the sales team, answering inquiries, processing orders, and maintaining inventory for Consignment customers.

It requires a strong customer-focus and the ability to negotiate pricing within set parameters. The ideal candidate will have 5+ years of related experience, excellent communication and computer skills, and a proven track record of reliability and multitasking in a

Qualifications

• Requires a high school diploma or GED and 5+ years of related experience.
• Strong customer service and communication skills are required.
• Moderate computer skills and familiarity with business systems are needed.
• Must have a good driving record.

Responsibilities

• Respond to customer inquiries, provide quotes, and take orders via phone, fax, email, or in person.
• Maintain inventory levels for Consignment customers and source products as needed.
• Negotiate price within established parameters to influence gross profit.
• Promote Motion Industries products to existing customers and expedite backorders.
• Mentor junior staff and may serve as subject matter expert on multiple products.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Reliability

Computer skills

Education

High school diploma or GED

Tools

Business systems

Job description

This role will be on-site at a customer location in Canton, NY.

SUMMARY

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

COMPENSATION

$24.60 - $32.00 hourly

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.