On-Site CSR

Motion; City of Schenectady (NY); Ibrido; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

401(k)

Tuition reimbursement

Vacation & sick time

Holiday pay

Descrizione del lavoro

Motion Industries seeks an Order Fulfillment Specialist to accurately process customer orders and locate products across inventories. This role often requires working at the customer site, ensuring timely delivery and satisfaction.

You will engage with customers, negotiate within limits to support gross margin, and coordinate with suppliers and account reps. A high school diploma and reliable communication skills are essential.

Competenze

• Customer service experience required.
• Ability to multi-task and manage time effectively.
• Moderate computer skills including email and business systems.

Mansioni

• Process customer orders to maintain inventory levels.
• Source products from branch, DC, or supplier inventories.
• Promote Motion Industries’ products to customers.
• Expedite backorders and prepare shipments.
• Negotiate pricing within permitted parameters to protect gross profit.
• Respond to inquiries via phone, email, or walk-in customers.

Conoscenze

Customer service

Time management

Communication

Multi-tasking

Reliability

Formazione

High school diploma or GED

Strumenti

Order processing software

Internet research

Descrizione del lavoro

SUMMARY

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets.
• In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

COMPENSATION

$18.00 - $22.63 (hourly) Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.