On-Site Refreshments & Customer Service Specialist

Aramark; Livonia (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

Aramark is seeking a Refreshments Operator to stock and manage inventory at client sites, ensuring product freshness and accurate orders. You will use a laptop to monitor PAR levels, place orders, and bill clients.

You will interact with customer staff, support promotions, and coordinate with the Route Sales Manager. Some travel to other locations may be required. The role emphasizes reliability and the ability to adapt to client needs.

Qualifications

• 1-2 years of experience in a position requiring interpersonal skills and customer service skills.
• High School Diploma or GED required.
• Client interaction, communication, organization/time management are critical to the success of this role.
• Ability to respond quickly to changing demands.
• Strong sense of urgency and problem-solving skills.
• Excellent written and verbal communication skills.
• Must possess the ability to work efficiently and independently.
• Must be willing to travel to other locations to assist with short notice.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Responsibilities

• Unload and stock daily inventory at customer site, ensuring freshness of products by monitoring date codes.
• Manage the ordering, delivery, and stocking of items at client location.
• Communicate with customer's employees about new product interest.
• Use a laptop computer to manage stocking PAR levels, product orders and client invoicing.
• Performs repairs to best of ability.
• Calls in orders and service calls to head office.
• Distributes promotional materials and merchandises complete product line.
• Cleans equipment and exchanges decanters on each visit.
• Communicates with Route Sales Manager or General Manager regarding customers and reports on pending problems or on evidence of competitors in customer locations.
• Establishes and maintains a good working relationship and liaison with customers to project a positive image of the company and product.

Skills

Customer service

Interpersonal skills

Communication

Time management

Problem solving

Valid driver's license

Education

High School Diploma or GED

Job description

Aramark is seeking a Refreshments Operator to stock and manage inventory at client sites, ensuring product freshness and accurate orders. You will use a laptop to monitor PAR levels, place orders, and bill clients.

You will interact with customer staff, support promotions, and coordinate with the Route Sales Manager. Some travel to other locations may be required. The role emphasizes reliability and the ability to adapt to client needs.