On-Site QA Specialist – Elevate Customer Service & Dispatch

24 Hours Group; Georgia; On-site; USD 31,000 - 36,000; Full time

Job summary

24 Hours Group is seeking a Quality Assurance (QA) Specialist to ensure exceptional customer service standards. The QA Specialist will monitor interactions, provide feedback, and drive improvements. This on-site role at 5 Abuseridze Tbeli St., Tbilisi, Georgia, requires strong communication skills and attention to detail.

The ideal candidate should have a background in customer service or QA, be comfortable with CRM systems, and possess strong analytical skills. A full-time position with competitive compensation and an attendance bonus awaits.

Qualifications

• Strong English communication skills.
• Experience in customer service or QA preferred.
• Ability to learn QA evaluation techniques.

Responsibilities

• Monitor and evaluate customer interactions for quality.
• Provide feedback to improve performance.
• Maintain QA reports and performance summaries.
• Collaborate with teams to meet quality goals.

Skills

Verbal and written English communication skills

Analytical skills

Comfortable using computers and CRM systems

Attention to detail

Education

Senior High School graduate or equivalent

Bachelor's degree

Tools

Google Workspace

Job description

24 Hours Group is seeking a Quality Assurance (QA) Specialist to ensure exceptional customer service standards. The QA Specialist will monitor interactions, provide feedback, and drive improvements. This on-site role at 5 Abuseridze Tbeli St., Tbilisi, Georgia, requires strong communication skills and attention to detail.

The ideal candidate should have a background in customer service or QA, be comfortable with CRM systems, and possess strong analytical skills. A full-time position with competitive compensation and an attendance bonus awaits.