On-Site Night Shift: Security & Emergency Support

Response Monitoring Services, Inc.; City of Syracuse (NY); Hybride; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k

Paid Vacation

Bonuses

Advancement opportunities

Spanish language Bonus

Résumé du poste

Rapid Response Monitoring is seeking an Overnight Customer Service Representative to join our 24/7 call center in Syracuse, NY. You will monitor security systems and alarms across North America, verify events, and contact the appropriate responders with precision and speed.

The role requires calm, detail-oriented, tech-savvy individuals who communicate clearly and work well in a team. We offer competitive pay, shift differentials, and bonuses after six months of employment.

Qualifications

• Associate degree or Military equivalent.
• 2+ years of relevant customer service experience.
• Must complete RRMS New Hire Operations Training Course.

Responsabilités

• Monitor security systems and alarms for residential and commercial properties.
• Verify events and contact emergency services or clients within seconds.
• Document activity with precision and maintain records.
• Work independently and as part of a team in a modern call center.

Connaissances

Cool-headed

Detail-oriented

Tech-savvy

Reliable

Great communicator

Formation

Associate degree or Military equivalent

2+ years of relevant customer service experience

Outils

Computer knowledge

Description du poste

Rapid Response Monitoring is seeking an Overnight Customer Service Representative to join our 24/7 call center in Syracuse, NY. You will monitor security systems and alarms across North America, verify events, and contact the appropriate responders with precision and speed.

The role requires calm, detail-oriented, tech-savvy individuals who communicate clearly and work well in a team. We offer competitive pay, shift differentials, and bonuses after six months of employment.