On-Site Manager (CP)

ManpowerGroup; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

ManpowerGroup seeks an OnSite Manager to ensure seamless site operations, leadership, and profitability across client locations. You will lead the service team, manage client communications, and drive KPI performance while maintaining a positive experience for clients and talent.

You will champion safety, ensure onboarding compliance, and coordinate with stakeholders to meet client expectations, contributing to operational efficiency and service excellence daily.

Qualifications

• 3+ years in staffing and/or sales.
• High school diploma or equivalent.
• Proficient with MS Office, SharePoint, Outlook, and workforce management systems.

Responsibilities

• Oversee site operations and talent management to ensure efficiency and client satisfaction.
• Lead service delivery and reporting, including data accuracy, time entry, attendance, payroll, and invoicing processes.
• Engage and support talent through regular check-ins, performance feedback, and safety discussions.
• Wrap up daily operations with administrative tasks, safety reporting, and client/talent updates for continuity and improvement.

Skills

Staffing industry experience

Sales experience

Leadership experience

Education

High school diploma or equivalent

Bachelor's degree

Tools

MS Office Suite

SharePoint

Outlook

Workforce Management Systems

Job description

The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence.

Making an Impact

The OnSite Manager drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower's standards are met and exceeded.

People Leadership

OnSite Manager fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the OnSite Manager empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Manager is committed to building a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.

Your Typical Day and Other Key Details

Service Delivery & Reporting

Data Entry & Reporting: Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, in addition that all talent placed is continuing to meet all onboarding requirements. Additionally, the Onsite Manager ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.

Client Reporting: Prepares and delivers client-specific reports, ensuring all data is accurate and reconciled. This involves cross-referencing talent timesheets to ensure that hours, rates, and other critical details align with the client's requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting.

Order Management: Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real-time adjustments and coordination with internal stakeholders to align resources with client needs.

Talent Engagement & Support

• Talent New-Hire Check-In's: Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary.
• Performance & Safety Feedback: Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations. Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment.

End-of-Day Wrap-Up:

• Administrative Tasks: Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.
• Safety Reporting: Reviews any safety incidents or near-misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards. This ensures that all safety concerns are resolved, and preventive measures are in place moving forward.
• Client & Talent Updates: Before closing out the day, the Onsite Manager provides updates to clients regarding the day's activities, including any safety or performance highlights. All data is reconciled, and any concerns from the client or talent are addressed promptly to ensure smooth operations the following day.

Required

• Industry: 3+ years in staffing, and/or sales
• Education: High school diploma or equivalent
• Technical: Digital Literacy: desktop (MS Suite, SharePoint, Outlook, Workforce Management Systems) applications

Nice to Have

• Education: Bachelor's degree
• Vertical knowledge: Previous experience in Client Environment
• Onsite management: Experience managing onsite programs in staffing/workforce solutions industry

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration