On-Site Manager (Bilingual)

Elwood Staffing

Austin (TX)

On-site

USD 60,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Health, Dental, Vision plans

401K Program

Tuition reimbursement

Job summary

Elwood Staffing is seeking an On-Site Manager to drive the success of the client’s on-site program and lead a team of specialists. You will ensure day-to-day operations align with client goals and company standards, while developing strong relationships with client management and temporary staff.

You will coordinate staffing, manage training and performance, and uphold safety and service quality across shifts, including evenings and weekends as needed.

Qualifications

Bilingual in Spanish and English required.
Experience in customer service preferred.
Ability to communicate clearly with clients and associates.

Responsibilities

Oversee day-to-day on-site program operations.
Supervise On-Site Specialists and Assistants.
Coordinate with client management and branch teams to meet performance goals.
Recruit temporary resources as needed and ensure safety and compliance.

Skills

Bilingual Spanish-English

Customer Service Experience

Cross-functional communication

Strong verbal & written communication

Driver's license

Tools

MS Office

Job description

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

General Purpose of an On-Site Manager:

The On-Site Manager is responsible for the overall success and improvement of the client's On-Site program and leading their team. They must exercise independent judgment and discretion in effectively guiding the activities of all associates and to ensure job performance goals are met or exceeded. They will be responsible for the day-to-day supervision and direction of the On-Site program, including all assigned On-Site Specialists and On-Site Assistants. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.

Essential Functions of an On-Site Manager:

If you have held positions similar to Restaurant Server, Administrative Assistant, Call Center, Bank Teller or Customer Service Representative then you already have experience with the following:

- Develop a strong working relationship with the client's management team.
Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
Manage the training, developing, and coaching team activities for successful operations practices.
Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
Intimate knowledge of client's facilities, positions, and policies.
Collaborate with the branch team, regional, and corporate personnel to meet client performance expectations.
Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments.
Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures.
Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures.
Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting.
Follow the best practices for engaging newly hired associates.
Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands.
Monitor turnover regularly and develop strategies to reduce turnover.

Desired Skills & Experience On-Site Manager:

Bilingual: fluent in Spanish and English.
- Experience in a customer service role preferred.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Excellent computer skills including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
A valid driver's license is required for this role to travel between branch and client location.
Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed, and the ability to meet all scheduled work hours, including evenings and weekends.

If you are organized, determined, detail-oriented, and able to multitask in a fast-paced environment then the On-Site Manager position would be a great fit for you!

What Elwood Staffing can offer you: