On-Site IT Administrator – Healthcare Tech Leader

Roland Park Place; Baltimore (MD); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement with 4% match

Free meals

Free on-site parking

Smart pay option (PayActiv)

Job summary

Roland Park Place in Baltimore, MD is seeking an IT Administrator to manage the organization’s technology infrastructure, including Windows Server, Active Directory, Entra ID, and Microsoft 365, while ensuring security, backups, and business continuity for residents and staff.

The role covers system administration, network management, virtualization, disaster recovery, end-user support, and coordination with vendors, with opportunities to contribute to HIPAA compliance and on-call support.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
• 8+ years of progressively responsible systems administration or infrastructure support experience.
• Ability to uphold our core values and follow policies and procedures.
• Must be able to take initiative to always find a way to say yes to both our residents and staff.
• Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
• Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Experience supporting Microsoft 365, Windows Server, Active Directory, networking, and virtualization technologies.
• Healthcare, senior living, or other regulated industry experience preferred.
• Ability to communicate technical information effectively to both technical and non-technical users.
• Strong customer service orientation and ability to work effectively with residents, staff, and vendors.
• Availability for occasional evening, weekend, and on-call support as operationally necessary.

Responsibilities

• Administer and support Windows Server environments, Active Directory, Entra ID, Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
• Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user identity management.
• Monitor system performance, availability, backups, storage utilization, and infrastructure health.
• Perform system updates, patch management, upgrades, and routine maintenance activities.
• Assist with disaster recovery planning, backup verification, and business continuity initiatives.
• Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
• Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
• Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
• Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
• Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
• Provide compassionate, patient, and professional technology support to residents and staff.
• Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.

Skills

Windows Server

Active Directory

Entra ID

Microsoft 365

Virtualization

Network infrastructure

Security tools

Backup systems

Education

Associate's or Bachelor's Degree in IT/IS/CS or related field

Tools

Hyper-V

VMware vSphere

Job description

Roland Park Place in Baltimore, MD is seeking an IT Administrator to manage the organization’s technology infrastructure, including Windows Server, Active Directory, Entra ID, and Microsoft 365, while ensuring security, backups, and business continuity for residents and staff.

The role covers system administration, network management, virtualization, disaster recovery, end-user support, and coordination with vendors, with opportunities to contribute to HIPAA compliance and on-call support.