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- Adhere to all Baystate Interpreters, Inc. policies related to information security and confidentiality including but not limited to HIPAA, FERPA, GLBA, and other relevant regulatory requirements.
- Provide accurate on-site interpretation between English and designated target languages
- Follow interpreter protocols and procedures as required by Baystate Interpreters, Inc. and respective clients
- Follow all interpreter ethics standards, including those set by the IMIA (International Medical Interpreters Association), the NCIHC, ATA, NAJIT, and ISO. Uphold principles of confidentiality, accuracy, impartiality, professionalism, and cultural competence in every assignment
- Establish and maintain positive, professional interactions with patients, customers, healthcare providers, and clinical staff.
- Continuously improve specialized vocabulary and subject matter knowledge (e.g., medical, legal, social services) to meet client needs.
- Demonstrate professionalism, neutrality, and confidentiality throughout the interpretation process
- Provide high-quality interpretation, ensuring no omissions or additions, while adhering to industry standards.
- Exhibit strong interpersonal skills and customer service during sensitive interactions
- Manage assignments effectively, demonstrating punctuality, preparedness, and adaptability to various client needs and settings.
Key Responsibilities
- Adhere to all policies related to information security and confidentiality.
- Provide accurate on-site interpretation between English and target languages.
- Follow interpreter protocols and ethics standards as specified.
- Maintain professionalism, confidentiality, and cultural competence in all assignments.
Requirements
- Legally authorized to work in the U.S.
- Proficiency in English and at least one additional language.
- Strong communication skills and composure in challenging situations.
- Flexibility and reliability for per diem assignments.
- Excellent listening, retention, and note-taking skills.
- Familiarity with HIPAA and confidentiality regulations.
- Preferred: Completion of a 60-hour Medical Interpreter Training Course.
Benefits
- Competitive pay starting at $25/hr, with potential for higher rates.
- Flexible scheduling to fit your availability.
- Opportunities for professional growth in various interpretation fields.
If you are bilingual, professional, and passionate about helping others, apply now to join Baystate Interpreters, Inc. and help break down language barriers in your community.