On-site Guest Experience Operations Specialist

Art and Wellness; Bentonville (AR); On-site; USD 28,000 - 40,000; Full time

Job summary

Crystal Bridges Museum of American Art in Bentonville, Arkansas, seeks an Associate, Guest Experience Operations to deliver exemplary service across both Crystal Bridges and The Momentary. You will handle admissions, memberships, and guest inquiries, while ensuring safety and the preservation of artworks.

The role requires evening and weekend hours, cash handling, and the ability to work across indoor galleries and outdoor spaces, with a focus on welcoming all guests and maintaining a positive

Qualifications

• High School Diploma or GED or equivalent experience.
• Excellent customer service and communication skills.
• Ability to multi-task and work as part of a team.
• Reliable attendance and punctuality.
• Valid driver’s license preferred and insurable driving record.

Responsibilities

• Provide excellent customer service to members, guests, and staff throughout Crystal Bridges and The Momentary.
• Process admissions, sell and renew memberships, and assist guests with visit options.
• Balance cash drawer and follow cash handling procedures at each shift end.
• Assist with ticketing, post locations, and information displays, ensuring accuracy.
• Escort individuals through galleries before/after hours as directed by leadership.
• Assist with events, performances, and other duties as assigned.

Skills

Customer service

Cash handling

Cash register

Excellent attendance

Team player

Communication

Education

High School Diploma or GED

Tools

Ticket scanners

Point-of-sale system

Job description

Crystal Bridges Museum of American Art in Bentonville, Arkansas, seeks an Associate, Guest Experience Operations to deliver exemplary service across both Crystal Bridges and The Momentary. You will handle admissions, memberships, and guest inquiries, while ensuring safety and the preservation of artworks.

The role requires evening and weekend hours, cash handling, and the ability to work across indoor galleries and outdoor spaces, with a focus on welcoming all guests and maintaining a positive