On-Site Gate & Door Technician — Diagnostics & Repairs

Westcoast Gate & Entry Systems LLC; Inglewood (CA); On-site; USD 60,000 - 88,000; Full time

Job summary

Westcoast Gate & Entry Systems LLC is seeking a Service Technician to perform on-site diagnostics, preventive and corrective maintenance on gate and door systems for residential and commercial customers.

You will handle troubleshooting, document work, manage parts and tools, and travel to job sites, while adhering to safety standards. OSHA 10 certification preferred and prior field service experience preferred.

Qualifications

• Education and/or experience equivalent a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience.
• Associates degree or vocational program with a focus on electro-mechanical systems preferred.
• At least 2 years of field service-related experience working on-site at customer locations and interacting with customers.
• OSHA 10-Hour Certification preferred.

Responsibilities

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Skills

Customer service

Diagnostics

On-site service

Troubleshooting

Communication

Education

High School diploma

3+ years gate/low-voltage experience

Tools

Welding

Electro-mechanical systems

Basic hand tools

Job description

Westcoast Gate & Entry Systems LLC is seeking a Service Technician to perform on-site diagnostics, preventive and corrective maintenance on gate and door systems for residential and commercial customers.

You will handle troubleshooting, document work, manage parts and tools, and travel to job sites, while adhering to safety standards. OSHA 10 certification preferred and prior field service experience preferred.