On-Site Front Desk & Guest Experience Specialist

Shaner Hotels; Huntington (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Associate at the Huntington DoubleTree, on-site in Huntington, WV. The role emphasizes hospitality, guest check-in/check-out, and maintaining high service standards.

The ideal candidate has customer service experience, basic computer skills, and may be bilingual in English/Spanish. Join a team focused on guest satisfaction and efficient operations in a downtown hotel setting near Marshall University.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate with guests, management and co-workers clearly and professionally.
• Basic computer skills and familiarity with hotel software or POS systems preferred.

Responsibilities

• Provide superior guest services during check-in and check-out.
• Process payments according to established hotel procedures and policies.
• Generate, print, and distribute daily reports to departments as required.
• Resolve discrepancies on the room status report with Housekeeping and other teams.
• Assist guests with information on local activities and attractions.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Communication

Computer experience

Education

High school diploma or equivalent

Job description

Shaner Hotels is seeking a Front Desk Associate at the Huntington DoubleTree, on-site in Huntington, WV. The role emphasizes hospitality, guest check-in/check-out, and maintaining high service standards.

The ideal candidate has customer service experience, basic computer skills, and may be bilingual in English/Spanish. Join a team focused on guest satisfaction and efficient operations in a downtown hotel setting near Marshall University.