On Site Donation Attendant-Part Time

City Thrift; Jacksonville (FL); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

City Thrift in Jacksonville, FL is seeking an On-Site Donation Station Attendant. The role focuses on courteous donor service, keeping the donation drive tidy, and safeguarding donations until processed.

This part-time position covers Saturday and Sunday shifts. You will set up the donation site, greet donors, provide receipts, and report to the Store Manager.

Candidates should have a high school diploma and strong interpersonal skills; teamwork and independence are valued.

Qualifications

• Must have strong customer service experience.
• Ability to plan and organize work.
• Excellent verbal and written communication skills.
• Ability to work independently or as part of a team.
• Ability to build relationships with peers and customers.
• High school diploma or equivalent required.

Responsabilités

• Set up donation site properly and keep area clean.
• Arrive on time for scheduled Saturday and Sunday shifts.
• Report to supervisor at start and end of shift.
• Provide courteous donor service and thank donors.
• Safely move and safeguard donations inside store.
• Ensure outside area is free of trash and debris.
• Wrap up and maintain donation area neatly.
• Provide receipts to donors and assist with carrying donations as needed.

Connaissances

Customer service

Planning and organization

Written and verbal communication

Independent work

Team collaboration

Relationship building

Formation

High school diploma or equivalent

Description du poste

Classification: Non-Exempt

Reports to: Store Manager

Description

As an On-Site Donation Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor’s expectations. Donor satisfaction is our number one objective, and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the store.

Your objective is to provide courteous, respectful service to the donor, to keep the donation drive up area well maintained, and to safeguard the donations until they can be moved into the production area for processing.

Essential Duties and Responsibilities include the following:

Donation site should be properly set-up, clean and well-maintained:

• Be at store on time and during all scheduled hours. This is aPart Time, Saturday and Sunday schedule.
• Report to supervisor upon beginning and ending shift
• 30-minute lunch and two 15 minute breaks allowed

Be properly attired:

• Wearing name tag and clean, green polo shirt.
• Neatly and modestly dressed - khaki pants or shorts.
• Closed-toe shoes for safety

All donations should be inside store- no bags or items outside.

• Outside of store should be free of trash, glass, and other debris (sweep each morning and each evening).

Provide courteous, respectful service to donor

• Be knowledgeable of charity
• What is charity’s purpose
• Who does charity serve
• Know that thrift store purchases donations for market value
• Stand up to greet and thank each donor
• Offer to carry donations to trailer
• Give donor a receipt for donation
• Treat all donations and donor with respect
• No dropping or throwing
• Stack all donations carefully and neatly in cart
• Bags should be tied, boxes should be closed

Safeguard donations

• No sorting through merchandise - All merchandise should stay in its original containers and be kept closed.

Required Knowledge, Skills and Abilities:

• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to establish relationships with peers, internal and external customers.

Education, Experience, Training Required:

• High school diploma or equivalent; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.