On-Site Desktop Support Specialist (Windows/MS 365)

ATC; Santa Fe (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

ATC in Santa Fe, NM, is seeking an on-site Desktop Support Specialist to ensure reliable operation of desktop systems within a Microsoft-based environment.

You will install and repair PCs, respond to helpdesk tickets across in-person, phone, email, and remote tools, and manage ticket lifecycles per SLAs. Collaboration with IT teams and vendors is expected, with thorough documentation of incidents.

Qualifications

• Hands-on desktop support experience across hardware and software.
• Proficient in Windows OS, Microsoft 365 apps, Outlook, and Teams.
• Experience with ticketing systems (e.g., ServiceNow).
• Strong customer service and communication skills.
• Ability to manage multiple tickets under SLA.

Responsibilities

• Provide on-site desktop support in Santa Fe, NM.
• Install, configure, and troubleshoot PCs and laptops.
• Respond to helpdesk tickets via in-person, phone, email, or remote tools.
• Manage ticket lifecycle and escalations per SLAs.
• Collaborate with internal teams and vendor support.
• Document incidents and resolutions; contribute to knowledge base.
• Prioritize and multitask in a fast-paced environment.

Skills

Desktop support

End-user support

Windows OS

Microsoft 365

Outlook

Teams

Active Directory

PowerShell basics

Ticketing systems

Customer service

Tools

ServiceNow

Job description

ATC in Santa Fe, NM, is seeking an on-site Desktop Support Specialist to ensure reliable operation of desktop systems within a Microsoft-based environment.

You will install and repair PCs, respond to helpdesk tickets across in-person, phone, email, and remote tools, and manage ticket lifecycles per SLAs. Collaboration with IT teams and vendors is expected, with thorough documentation of incidents.