On-Site Customer Support & Tech Coordinator

Dyessair; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

401k Plan

Paid Time Off

Company outings and a family atmosphere

Job summary

A local service provider in Bluffton, SC seeks an On-Location Customer Service Representative to facilitate communication between customers and technicians. Responsibilities include evaluating calls, providing updates, and ensuring quality service. Ideal candidates have a minimum of 2 years in customer service. The role offers competitive pay, comprehensive benefits, paid training, and a supportive team environment.

Qualifications

• At least 2 years of customer service experience is required.
• Experience in Home Services preferred.
• Ability to evaluate customer calls and prioritize urgent ones.
• Skill in ensuring a quality customer experience.

Responsibilities

• Evaluate customer calls and assign the right technician.
• Ensure quality service by relaying accurate information.
• Keep track of service calls meticulously.
• Participate in ongoing training.

Skills

Customer service experience

Problem-solving skills

Communication skills

Job description

A local service provider in Bluffton, SC seeks an On-Location Customer Service Representative to facilitate communication between customers and technicians. Responsibilities include evaluating calls, providing updates, and ensuring quality service. Ideal candidates have a minimum of 2 years in customer service. The role offers competitive pay, comprehensive benefits, paid training, and a supportive team environment.