On-Site Customer Service Representative

Motion Industries (MOT); Harvey (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries in Harvey, LA is seeking an inside sales/order fulfillment specialist. You will process customer orders, coordinate inventory, and work with suppliers to ensure timely delivery while maintaining high service standards.

The role emphasizes strong communication, multitasking, and attention to detail, with opportunities for growth within a leading distributor of industrial parts.

Qualifications

• Customer service, multitasking, and time management required.
• Reliable, detail-oriented with strong communication.
• Moderate computer skills and ability to search for products online.

Responsibilities

• Process customer orders and maintain inventory levels for Consignment customers.
• Source products from branch, distribution center, or supplier inventories.
• Provide quotes and take orders via phone, fax, email or walk-in.
• Expedite backorders and handle customer returns.
• Adjust non-contract pricing to meet customer needs while protecting profit.
• Interact with suppliers and Account Representatives to ensure customer satisfaction.
• Attend training sessions for ongoing growth.

Skills

Customer service

Multitasking

Time management

Attention to detail

Communication skills

Computer literacy

Good driving record

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY:Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.JOB DUTIESOrders items to ensure appropriate inventory levels are maintained for Consignment customers.Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.Proactively generates sales by actively promoting Motion Industries’ products to existing customers.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.Partners with Account Representatives to ensure customer satisfaction.May assist customer by troubleshooting via telephone or email and identifying correct part.Attends training sessions regularly to continue professional growth and development.Performs other duties as assigned.Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).EDUCATION & EXPERIENCETypically requires a high school diploma or GED.KNOWLEDGE, SKILLS, ABILITIESCustomer service and communication skills required. Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.Good driving record required.Reliability, organization, and attention to detail required.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.