Customer Service Representative

Genuine Parts Company; Chattanooga (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Motion Industries in Chattanooga, TN seeks a Customer Service Representative to accurately fulfill customer orders under supervision and handle incoming calls. You will respond to inquiries, provide quotes, enter orders by phone, fax, email, or walk-in, and help source products while balancing price and profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to improve processes and build lasting customer relationships.

Qualifications

• High school diploma or GED required; 0–3 years related experience preferred.
• Strong communication skills and attention to detail; able to multitask and meet deadlines.
• Experience with customer orders, quotes, and basic negotiation helps.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders via telephone, fax, email, or walk-in; process orders accurately.
• Negotiate price within parameters to influence gross profit while meeting customer needs.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels by ordering items and coordinating with branches.
• Determine cost-effective shipping methods for orders and manage backorders.
• Assist with returns and support the accounts representatives to ensure customer satisfaction.

Skills

Customer service

Communication skills

Multi-tasking

Negotiation

Education

High school diploma

Tools

CRM software

Email systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries's gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.