On-Site Courier Route Specialist

SPS North America; Santa Clara (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Paid Time Off

Job summary

SPS North America is seeking a dependable Route Driver/Courier to support on-site client operations in Santa Clara, California. This role focuses on safe, accurate, and timely delivery of mail and parcels while maintaining strict chain-of-custody standards and operational excellence.

The successful candidate will travel predefined routes, perform pickups and deliveries, log activities precisely, and provide cross-functional office support as needed to ensure seamless service delivery to SPS

Qualifications

• High School Diploma or equivalent.
• State-issued driver’s license with clean driving record.
• Ability to safely operate a company vehicle.
• Strong organizational and time management skills.
• Excellent verbal and written communication.
• Ability to multitask and work independently.
• Basic computer proficiency and ability to learn required systems.
• Professional appearance and adherence to company policies.
• 2+ years of related work experience.
• Familiarity with shipping and receiving procedures.
• Experience validating packing slips and handling materials accurately.
• Attention to detail and accuracy.
• Independent and accountable work style.
• Problem-solving and analytical ability.
• Dependability and professionalism.

Responsibilities

• Travel a predefined courier route via company vehicle to deliver mail and parcels.
• Perform scheduled pick-ups and deliveries by accurately following maps and written instructions.
• Maintain detailed logs and time stamps for all items received and delivered.
• Support chain-of-custody requirements in accordance with operating procedures.
• Respond to client requests accurately and ensure timely order fulfillment.
• Complete all required paperwork in a timely, accurate, and legible manner.
• Operate company vehicles safely and in compliance with state and company standards.
• Follow company protocol in the event of an accident and/or injury.
• Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling).
• Deliver 5-star customer service in all forms of communication.
• Follow Operational Service Excellence performance standards.
• Build professional relationships with customers and internal teams.
• Maintain professionalism and composure when handling sensitive inquiries.
• Determine when additional support is required for complex requests.
• Proactively seek additional work during downtime.
• Provide front- or back-office coverage as needed.
• Assist with shipping and receiving procedures.
• Validate packing slips for accuracy of incoming and outgoing materials.
• Train backup personnel and provide guidance on policies and procedures.

Skills

Valid driver's license

Time management

Communication skills

Multitasking

Basic computer skills

Education

High School Diploma or equivalent

Tools

MFD equipment

Shipping/receiving procedures

Job description

SPS North America is seeking a dependable Route Driver/Courier to support on-site client operations in Santa Clara, California. This role focuses on safe, accurate, and timely delivery of mail and parcels while maintaining strict chain-of-custody standards and operational excellence.

The successful candidate will travel predefined routes, perform pickups and deliveries, log activities precisely, and provide cross-functional office support as needed to ensure seamless service delivery to SPS