On-Site Archery Customer Support Specialist

HOYT ARCHERY INC; Salt Lake City (UT); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Employee discounts on Hoyt products

Job summary

HOYT ARCHERY INC is seeking a Customer Service Representative for an on-site role in Salt Lake City, UT. You will manage customer accounts, process orders, and provide product and warranty information to dealers, reps, and consumers.

Requirements include a high school diploma and at least 2 years in customer service or telemarketing, with archery experience preferred. The position offers on-site work with employee discounts on Hoyt products and opportunities for growth.

Qualifications

• 2 years of customer service or telemarketing experience required.
• Archery experience is required.
• High school diploma or equivalent (advanced education is a plus).

Responsibilities

• Answer incoming calls and emails from dealers, sales representatives, and consumers.
• Process and enter customer orders accurately and efficiently.
• Provide timely updates on order status, product information, and warranty details.
• Resolve customer complaints related to deliveries, order discrepancies, or product issues.
• Issue Return Authorizations for defective products according to company policy.
• Suggest additional products or special promotions to enhance customer sales.
• Foster positive relationships with new and existing customers.
• Communicate issues and relay information between internal departments, such as credit, shipping, planning, warranty, and engineering.
• Address credit issues with the credit department, track shipments with the shipping team, and provide updates on backorders.
• Assist with the mailing of catalogs, technical bulletins, and promotional materials.
• Contribute to updating internal policies and procedures.
• Support marketing efforts for trade shows, sales meetings, and other special projects.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Organization

Typing

Education

High school diploma or equivalent

Job description

HOYT ARCHERY INC is seeking a Customer Service Representative for an on-site role in Salt Lake City, UT. You will manage customer accounts, process orders, and provide product and warranty information to dealers, reps, and consumers.

Requirements include a high school diploma and at least 2 years in customer service or telemarketing, with archery experience preferred. The position offers on-site work with employee discounts on Hoyt products and opportunities for growth.