On-Road Supervisor

UPS; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

UPS in Phoenix, AZ is seeking a supervisor to oversee on-road service providers, ensuring safe, timely package deliveries and continuous improvement.

The role requires DOT certification, UPS package car driving experience, and a Bachelor’s degree (or equivalent). You will lead dispatch, coach staff, monitor performance, and ensure compliance with health, safety, and regulatory standards.

Must be willing to relocate within the area and work flexible shifts; includes day and some weekend coverage.

Qualifications

• Must be a U.S. citizen or legally eligible to work in the U.S.
• DOT certification is required and a driving test may be administered.
• Prior UPS package car driving experience is mandatory.
• Bachelor's degree or higher preferred; relocation may be required.

Responsibilities

• Supervise on-road employees to maximize efficiency and safe, timely deliveries.
• Develop and implement work plans, monitor costs, and troubleshoot service inefficiencies.
• Maintain health and safety plan and conduct safety audits.
• Coach and develop others using career development tools.
• Ensure compliance with policies and procedures; influence customer relationships.

Skills

UPS package car driving experience

DOT certification

Relocation willingness

Education

Bachelor's Degree (or internationally comparable degree)

Tools

Microsoft Word

Excel

Access

Outlook

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Responsibilities

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
• Applies an understanding of policies and procedures to situations and operations in a business area
• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
• Ensures implementation and maintenance of a comprehensive health and safety plan
• Conducts risk management and safety compliance audits
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
• Maintains employee safety training and certifications
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Determines employee training needs to produce continuous development plans
• Provides feedback and support
• Conducts performance evaluations and resolve individual and group performance issues
• Supports a collaborative work environment through continuous communication and relationship building
• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Assesses, identifies, measures and monitors customer or business needs and trends
• Coaches and develops others using career development processes and tools

Preferences

• Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must be at least 21 years of age
• Must have previous UPS Package car driving experience
• Ability to lift 70lbs/32 kgs
• Ability to work flexible shift hours, up to 5 days per week
• Working knowledge of Microsoft word, Excel, Access, and Outlook
• Must be DOT certified, and willing to take a physical exam, including a driving test

Other Criteria

Job Grade: 20F

Must be currently located in the same geographic location as the job or willing to relocate your-self required.

Shift: Mon-Friday or Tues-Sat 7:00am-5:00pm.

Last day to apply is 1st of September 2026.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.