On Road Flex Position

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

UPS is seeking an administrative professional to support on-job supervision rides by performing general tasks and audits to ensure policy adherence.

The role focuses on using technology to identify performance improvements and to respond to customer service concerns while maintaining strong relationships and ensuring solutions align with business goals.

Qualifications

• Flexible shift availability up to 5 days a week.
• Small Package Operations knowledge is preferred.
• Permanent employee status required.

Responsibilities

• Completes administrative tasks in a timely, accurate manner to facilitate the dispatch plan through the Service Providers.
• Uses performance monitoring processes to track workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department for follow-up.
• Encourages service providers to identify and forward volume development opportunities to management.

Skills

Attention to detail

Communication skills

Microsoft Office

Tools

Microsoft Excel

Job description

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Job Description

This position completes general administrative tasks and required audits during on-job supervision rides to ensure adherence to policies and procedures. This role utilizes technology to identify opportunities for performance improvement and risk mitigation. The employee communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.

Responsibilities

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

• Ability to work flexible shift hours, up to 5 days a week
• Small Package Operations Knowledge - Preferred

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.