On-Duty Operations Lead - Swim School

Goldfish Swim School - Gilbride Management Group (GMG); Strongsville (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A community swim school in Strongsville, Ohio, is seeking a Manager on Duty to oversee daily operations on the pool deck and front desk. The ideal candidate will ensure safety and customer service standards while managing staff and resolving issues. Required qualifications include a high school diploma and prior leadership experience. This full-time role offers a dynamic work environment and a chance for career advancement.

Qualifications

• Prior experience as a swim instructor, deck supervisor, or front desk leader preferred.
• Strong leadership, communication, and organizational skills required.

Responsibilities

• Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
• Ensures compliance with all safety, operational, and customer service standards.
• Supports and coaches swim instructors and front desk staff.
• Handles parent/guardian questions and escalations.
• Completes shift reports and communicates updates to management.

Skills

Leadership

Communication

Organizational Skills

Education

High school diploma or GED

Job description

A community swim school in Strongsville, Ohio, is seeking a Manager on Duty to oversee daily operations on the pool deck and front desk. The ideal candidate will ensure safety and customer service standards while managing staff and resolving issues. Required qualifications include a high school diploma and prior leadership experience. This full-time role offers a dynamic work environment and a chance for career advancement.