On Demand Operations Supervisor

CookUnity; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage through Cigna

Lunch provided

Growth opportunities

Job summary

CookUnity in New York City is seeking an On Demand Operations Supervisor to lead daily food operations, oversee ordering channels, and maintain compliance at our NYC location. This role blends hands-on leadership with platform analytics, SOP updates, inventory control, and cost oversight, requiring independence, strong organization, and the ability to work evenings and weekends.

You will coordinate with chefs, drive timely meal fulfillment through Toast, DoorDash, UberEats and Grubhub, and

Qualifications

• Experience in food service, operations, or fulfillment
• Familiarity with POS systems and delivery platforms
• Strong organizational, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Flexible to work evenings and weekends
• Stand for extended periods and lift up to 50 lbs
• Must be 18+ years old and authorized to work in the U.S.
• Valid New York Food Handler’s Certification

Responsibilities

• Reheat, package, and fulfill meals per CookUnity quality and food safety standards
• Open and close the location independently and ensuring daily operational readiness
• Maintaining cleanliness, organization, and compliance with all food safety and sanitation requirements
• Managing POS and third-party delivery orders to ensure accurate and timely fulfillment
• Monitoring and supporting ordering platforms including Toast, DoorDash, UberEats, Grubhub, ezCater, B2B, and other channels
• Reviewing customer feedback, platform performance, and basic operational reporting
• Supporting weekly financial tracking, reconciliations, and expense reporting
• Assisting with inventory counts, waste tracking, and controllable cost oversight
• Supporting Too Good To Go, B2B, and Fraîche operations as needed
• Troubleshooting operational issues and effectively prioritizing tasks during shifts
• Supporting documentation management, compliance tracking, and SOP updates
• Assisting with onboarding, training, pilots, and special operational projects

Skills

Food service

Operations

POS systems

Third-party platforms

Organizational skills

Communication skills

Problem solving

Independent work

Evenings weekends

Lift 50 lbs

18+ age

Food Handler Cert

Tools

Toast

DoorDash

UberEats

Grubhub

ezCater

B2B

Job description

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

Who We Are

CookUnity is the first-ever chef-to-consumer platform, connecting a diverse community of talented chefs with busy food lovers and elevating the at-home dining experience.

We are growing rapidly and looking for hard-working, passionate team members who want to help us become more efficient, faster, and more reliable for our customers. We’re always learning and improving — and if that’s the kind of environment where you thrive, we’d love to hear from you!

The Role

The On Demand Operations Supervisor supports daily operations and administrative oversight at one of our NYC locations. This role combines hands-on operational leadership with platform, reporting, and compliance support to ensure smooth execution across food operations, ordering channels, and operational controls. This is an ideal opportunity for someone who enjoys owning their work, working independently, and growing within operations.

You Are

Able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Reheating, packaging, and fulfilling meals in accordance with CookUnity quality and food safety standards
• Opening and closing the location independently and ensuring daily operational readiness
• Maintaining cleanliness, organization, and compliance with all food safety and sanitation requirements
• Managing POS and third-party delivery orders to ensure accurate and timely fulfillment
• Monitoring and supporting ordering platforms including Toast, DoorDash, UberEats, Grubhub, ezCater, B2B, and other channels
• Reviewing customer feedback, platform performance, and basic operational reporting
• Supporting weekly financial tracking, reconciliations, and expense reporting
• Assisting with inventory counts, waste tracking, and controllable cost oversight
• Supporting Too Good To Go, B2B, and Fraîche operations as needed
• Troubleshooting operational issues and effectively prioritizing tasks during shifts
• Supporting documentation management, compliance tracking, and SOP updates
• Assisting with onboarding, training, pilots, and special operational projects

Must-Haves

• Experience in food service, operations, fulfillment, or a related field
• Familiarity with POS systems and third-party delivery platforms
• Strong organizational, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Flexibility to work evenings and weekends
• Ability to stand for extended periods and lift up to 50 lbs
• Must be 18+ years old and authorized to work in the U.S.
• Valid New York Food Handler’s Certification

Nice-to-Haves

• Experience with inventory management, reporting, or cost tracking
• Interest in long-term growth within operations or multi-site environments

Benefits

• Weekly pay
• Healthcare coverage through Cigna
• Daily lunch provided
• Growth and advancement opportunities

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$25—$25 USD

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.