On-Course Pace & Guest Service Concierge

Biltmore Hotel; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Biltmore Hotel seeks a golf course Ranger to monitor pace of play across the course and assist golfers with directions in a courteous manner. The role emphasizes strong interpersonal skills and clear communication with the pro shop and starters to speed play while adhering to BSOP'S policies.

Responsibilities include pace monitoring, emergency reporting, cleanliness checks, litter removal, and assisting guests with service needs.

Qualifications

• High School Diploma is required.
• Golf course experience preferred.
• Customer service experience preferred.

Responsibilities

• Monitor pace of play.
• Report emergencies.
• Report any irregularities on golf course (i.e. joggers, pets, non-revenue play and cart abuse).
• Check bathrooms for cleanliness.
• Pick up litter on course.
• Answer to customer service calls (e.g. lost clubs, cart battery issues, GPS malfunctions, beverage cart requests).
• Properly secure the course at the end of day.
• Other duties as assigned.

Skills

Golf course experience

Customer service experience

English fluency

Education

High School Diploma

Job description

The Biltmore Hotel seeks a golf course Ranger to monitor pace of play across the course and assist golfers with directions in a courteous manner. The role emphasizes strong interpersonal skills and clear communication with the pro shop and starters to speed play while adhering to BSOP'S policies.

Responsibilities include pace monitoring, emergency reporting, cleanliness checks, litter removal, and assisting guests with service needs.