On-Campus IT Support Technician (AV & Hardware)

Chaminade; Honolulu (HI); On-site; USD 36,000 - 44,000; Full time

Job summary

CHAMINADE UNIVERSITY OF HONOLULU is seeking a Client Services IT Technician to maintain campus workstations and baseline software. The post holder will be the main contact for employees with computer and Audio Visual issues and will coordinate with Information Technologies to maximize service availability. Hours may include evenings and weekends.

The role requires an Associate degree or 3 years of tech/customer service experience, plus CompTIA A+ within 3 months. Preferred Bachelor’s degree.

Qualifications

• Associates degree or 3 years of technical/customer service experience.
• CompTIA A+ Certification is required or must be obtained within three (3) months of the employee's start date.
• Bachelor’s Degree in a relevant subject preferred.
• Experience with Windows and Macintosh; Active Directory and wireless networking desirable.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Set up workstations with computers and peripherals.
• Prepare and install new desktops and laptops, including software loading.
• Diagnose and resolve computer hardware issues.
• Diagnose and troubleshoot baseline software functionality and wireless issues.
• Troubleshoot Audio Visual equipment.
• Provide walk-in technology assistance to students, faculty, and staff.
• Handle software deployments and updates including endpoint security.
• Maintain inventory tasks and wireless access points.
• Provide login support for learning management system.
• Assist with VoIP moves and port provisioning.
• Escalate problems to appropriate IT staff.
• Document issues and resolutions in the helpdesk system.

Skills

Communication skills

Diplomacy

Technology know-how

Windows & Mac

Active Directory

MS Office

Organization

Customer orientation

Project management

Time management

Education

Associates degree

Bachelor's Degree

CompTIA A+ Certification

Job description

CHAMINADE UNIVERSITY OF HONOLULU is seeking a Client Services IT Technician to maintain campus workstations and baseline software. The post holder will be the main contact for employees with computer and Audio Visual issues and will coordinate with Information Technologies to maximize service availability. Hours may include evenings and weekends.

The role requires an Associate degree or 3 years of tech/customer service experience, plus CompTIA A+ within 3 months. Preferred Bachelor’s degree.