On-Camera Virtual Banker: Customer Experience Pro

Dakota County Regional Chamber of Commerce; Eagan (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

401(k) with Employer Match

Paid Holidays and Vacation

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Volunteer Time Off

Job summary

Minnwest Bank in Eagan, MN is seeking a Virtual Banker to deliver a professional customer experience on camera and in person. The role requires evenings and weekends, in-office full-time, with responsibilities across sales and service and collaboration with other lines of business.

The position emphasizes learning ITM operations, providing prompt banking assistance, and guiding customers to additional Minnwest Bank products.

Qualifications

• High school diploma or equivalent.
• 1+ year customer service experience.
• 1+ year retail banking experience.
• Willing to learn and grow within the organization.

Responsibilities

• Operate ITM and promote ITMs to customers.
• Provide courteous customer service and identify banking products.
• Assist customers with transactions, account maintenance, online banking and fraud concerns.
• Use security procedures to verify customers.
• Provide referrals to other business lines.

Skills

Customer service

Retail banking

Bilingual in English and Spanish

Education

High school diploma or equivalent

Associate degree or above

Tools

Microsoft Office

Job description

Minnwest Bank in Eagan, MN is seeking a Virtual Banker to deliver a professional customer experience on camera and in person. The role requires evenings and weekends, in-office full-time, with responsibilities across sales and service and collaboration with other lines of business.

The position emphasizes learning ITM operations, providing prompt banking assistance, and guiding customers to additional Minnwest Bank products.