On-Call Transit Driver

Northern Quest; Airway Heights (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Northern Quest is seeking a dedicated Courtesy Vehicle Operator to transport guests, team members, and trainees between resort locations and airports. You will follow assigned schedules, assist with luggage and mobility needs, and ensure safety and confidentiality standards are met.

As part of the casino resort team, you’ll work in a fast-paced environment, maintain vehicle records, and coordinate with base to minimize delays while delivering four-star service to guests and staff alike.

Qualifications

• Excellent customer service and communication skills.
• Ability to follow instructions and safety procedures.
• Comfortable driving in varied environments and weather.
• Ability to assist guests with mobility and luggage as needed.

Responsibilities

• Drive guest, trainee, or staff between locations as scheduled.
• Transport passengers to airports or other destinations as assigned.
• Assist passengers with wheelchairs and luggage, securing seating as required.
• Maintain records of trips, fuel, and vehicle issues.
• Adhere to safety, confidentiality, and hotel/casino policies.
• Report disruptions and equipment concerns to base or supervisor.
• Work collaboratively with colleagues to maintain service standards.
• Maintain attendance and protect company assets.

Skills

Customer service

Safety awareness

Interpersonal skills

Problem solving

Reading comprehension

Numerical ability

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Summary of Functions

Drives bus, van, car, or lightweight truck to transport guests, trainees, or company personnel along with

product pick-up and delivery by performing the following duties:

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Works as a team with other associates to maintain the best service standards available.
• Comply with hotel safety and Loss Control Procedures.
• Have knowledge of all hotel emergency procedures.
• Maintain four star/four diamond service standards.
• Drives vehicle to and from private or central loading areas to and from Northern Quest Resort and Casino or other destinations according to assigned schedule.
• Transports guests and or team members to and from the airport or other locations as assigned.
• Assist disabled passengers into and out of vehicle, also assist with guest luggage etc.
• Secure passengers’ wheelchairs to restraining devices to stabilize wheelchair during trip.
• Operates radio or similar device to communicate with base station or other vehicles to report
• disruption of service.
• Monitor the vehicles’ fuel lubricants and accessories.
• Keeps records of trips and behaviors of passengers.
• Fulfill any reasonable work requested by a Manager or Supervisor.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Use proper interpersonal skills when dealing with customers and employees.
• Share information with other departments to facilitate their successful performance.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a good attendance record.
• Ensure control/protection of company assets.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Experience in a four star/four diamond hotel preferred.

Skills & Abilities

• Skill in identifying and resolving problems under pressure situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.

Education

• High school diploma or general education degree (GED)

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Valid State Driver’s License (Must be in possession while operating guest or tribal vehicles).
• Will be able to obtain FBI Identity History Summary yearly
• Will be able to obtain Washington State Patrol criminal history report yearly
• Provide a Driver Abstractyearly.
• Ability to meet the minimum standards of the Ground Transportation Operating Agreement with Northern Quest Resort and Casino and The Spokane International Airport as a Courtesy Vehicle Operator.
• Must be able to be insured by the company insurance carrier.
• Valid Commercial Driver’s License, Class A/B with Passenger Endorsement. (Must be in possession while operating an NQRC/Kalispel Tribal Vehicle).
• Must be able to drive both an automatic and manual vehicle.
• Knowledge of Spokane and vicinity roadways.
• No moving violations or accidents on driving record.
• Hepatitis A & B vaccination required.
• Available and willing to work nights, weekends and holidays as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.