Hotel Transportation - Traffic Control

Northern Quest; Airway Heights, Northern (WA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Northern Quest Resort and Casino is seeking a Guest Services Associate to manage guest traffic and assist with parking on the property in Airway Heights, WA. You will support shuttle runs and help guests reach casino and hotel entrances while maintaining four-diamond service standards.

The role requires standing for long periods, flexible hours including nights, weekends, and holidays; requires a valid state driver’s license and the ability to obtain a Kalispel Tribal Gaming License.

Qualifications

• High school diploma or GED preferred.
• Ability to obtain Kalispel Tribal Gaming License.

Responsibilities

• Move guests and traffic efficiently on property as directed by Guest Service Manager.
• Assist guests with parking and provide directions as needed.
• Call for shuttle to transport guests to casino or hotel entrances.
• Operate radio to communicate with supervisors and team members.
• Maintain confidentiality and protect company assets.

Skills

Guest services

Communication

Parking management

Safety awareness

Driver license

Education

High school diploma or GED

Job description

100 N Hayford Rd, Airway Heights, WA 99001, USA

Job Description

Summary of Functions

Controls traffic for guests on Northern Quest Resort and Casino property by performing the following duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Resort and Casino Policies and Procedures.
• Maintain four star/four diamond service standards.
• Adhere to all Hotel and Casino Policies.
• Help move traffic on Northern Quest Resort and Casino property as directed by the Guest Service Manager.
• Follow staging guidelines to move traffic to areas of available parking.
• Assist guests in parking and give directions as needed.
• Call for shuttle as needed to transport guests to the casino or hotel entrances.
• Operate a radio or similar device to communicate with supervisors and fellow team members.
• Fulfill any reasonable work requested by a Manager or Supervisor.
• Will at times be required to assist the Valet, Transportation and Guest services department as needed.
• Use proper interpersonal skills when dealing with customers and employees.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a consistent, regular good attendance record.
• Ensure control/protection of company assets.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Experience in a four star/four diamond hotel preferred.

Skills & Abilities

• Ability to drive both automatic and manual shift vehicles.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Preferred Knowledge of a 24-hour, 7 day a week operation.
• Excellent organizational, communication and interpersonal skills.
• Work nights, weekends and holidays as required.

Education

• High school diploma or general education degree (GED) preferred.

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Valid State Driver’s License (Must be in possession while operating guest or tribal vehicles).
• Will be able to obtain FBI Identity History Summary yearly.
• Will be able to obtain Washington State Patrol criminal history report yearly.
• Provide a Driver Abstractyearly.
• Must be able to be insured by the company insurance carrier.
• Pass a NQC traffic flagging school. (Required)

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.

100 N Hayford Rd, Airway Heights, WA 99001, USA