On-Call Residential Support Specialist

Fred G. Acosta Job Corps Center; Tucson (AZ); On-site; USD 48,216,000 - 50,971,000; Full time

Job summary

Fred G. Acosta Job Corps Center in Tucson, AZ is seeking an On Call Residential Advisor to maintain a safe, well-managed residential environment. This full-time role requires being available outside regular hours to respond to emergencies and resident concerns, ensuring continuous support.

You will serve as a liaison between residents and management, document incidents, and collaborate with staff to coordinate resources while promoting respect, inclusivity and adherence to policies.

Qualifications

• High school diploma or equivalent required.
• Ability to work flexible hours, including nights, weekends, and holidays on an on-call basis.
• Strong communication and interpersonal skills to interact effectively with diverse resident populations.
• Basic knowledge of emergency response procedures and conflict resolution techniques.
• Ability to remain calm and make sound decisions in high-pressure situations.

Responsibilities

• Respond promptly to after-hours emergencies and urgent resident needs within the residential community.
• Conduct regular rounds of residential facilities to monitor safety, security, and compliance with community standards.
• Serve as a point of contact for residents to address concerns, mediate conflicts, and provide guidance on residential policies.
• Document incidents, maintenance issues, and resident interactions accurately and report them to appropriate management personnel.
• Collaborate with campus or facility staff to coordinate resources and support services for residents as needed.

Skills

Strong communication

Interpersonal skills

Emergency response knowledge

Conflict resolution

Decision making under pressure

Time management

Organizational skills

First aid/CPR certification

Education

High school diploma or equivalent

Post-secondary education in social work or related field

Job description

Fred G. Acosta Job Corps Center in Tucson, AZ is seeking an On Call Residential Advisor to maintain a safe, well-managed residential environment. This full-time role requires being available outside regular hours to respond to emergencies and resident concerns, ensuring continuous support.

You will serve as a liaison between residents and management, document incidents, and collaborate with staff to coordinate resources while promoting respect, inclusivity and adherence to policies.