On-Call/Registry Patient Dining Assistant

Shirley Ryan AbilityLab; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to advancing human ability through innovative care. As a Patient Dining Assistant, you will play a crucial role in enhancing patient experiences by providing meal assistance tailored to their dietary needs. This position requires strong communication skills and a commitment to excellent customer service, ensuring that patients receive not only nutritious meals but also compassionate support. Work in a dynamic environment where your contributions directly impact patient outcomes and foster a culture of respect and inclusivity. If you are passionate about making a difference in people's lives, this role is for you.

Benefits

Comprehensive benefits program

Competitive pay

Inclusive work environment

Qualifications

• Ability to communicate complex information clearly to others.
• Full use of basic diet information and competency in training.

Responsibilities

• Assist patients with meal selections and deliver food trays.
• Calculate modified diets and perform kitchen duties.

Skills

Communication Skills

Technical Knowledge

Interpersonal Relations

Diversity Awareness

Customer Focus

Drive and Dependability

Stress Tolerance

Tools

Computer

Job description

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Patient Dining Assistant will provide meal assistance, including meal selection, service and retrieval, to patients on a daily basis based on physician’s diet orders. Assistant will accurately serve food and beverages to patients in accordance with the patient’s diet prescription and verbally communicate patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption.

The Patient Dining Assistant will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Patient Dining Assistant will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Description

The Patient Dining Assistant will:

• Assist patients with making appropriate daily menu selections.
• Prepare, assemble and deliver patient meal trays and snacks in accordance to physician diet orders.
• Calculate modified diets/fluid restrictions, calories, etc. for meals only.
• Stock the pantries on the nursing units with patient food.
• Perform assorted kitchen duties including sanitation, set-up and completion of temperature logs.
• Utilize computer to generate patient diet orders and process snacks and tube feedings.
• Perform all other duties that may be assigned in the best interest of SRAlab.

Reporting Relationships

• Reports directly to Patient Services Manager

Knowledge, Skills & Abilities Required

• Communication and Influence: Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question.
• Technical Knowledge: Full use and application of basic diet information. Ability to successfully complete training and achieve passing score on all competency tests.
• Interpersonal Relations: Ability to develop and maintain professional, trusting, positive working relationships with patients, supervisors, nursing and ancillary staff, and managers.
• Diversity Awareness: Ability and willingness to be aware of, understand, respect, and value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds and styles of others and to adapt one’s own behavior based on that understanding.
• Customer Focus: Ability and willingness to provide excellent service to patients and clients (the customers). This includes seeking to meet customer needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult customers; receiving complaints from customers and taking action to remedy the complaint; and treating the customer as valuable.
• Drive and Dependability: Ability and willingness to demonstrate optimism, and passion when working. These include demonstrating commitment, persistence, and heightened personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition.
• Stress Tolerance and Flexibility: Ability to work productively and effectively in a fast-paced, stressful, demanding, and/or ambiguous work environment.
• Communication: Clear and Professional communication is required.
• Physical Demands: The job requires physical activity that includes near constant standing, bending, walking and balancing; occasional kneeling, climbing, stooping/crouching. The individual must have the ability to frequently lift and/or carry items weighing up to 25 pounds and occasionally lift/carry items weighing up to 50 pounds. Work also requires frequently pushing carts and racks requiring push forces ranging from 10 lbs to 50 lbs.

Working Conditions

• Normal office or patient environment with occasional exposure to high noise levels and hazards due to slippery floors and hot equipment when going through food production areas.
• Kitchen environment with exposure to regular physical discomforts from heat and humidity and possible burns from grill.

Pay and Benefits:

Pay Range: $19 per hour

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Employment Opportunity

Shirley Ryan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.