On-Call Production Support Engineer – 2nd Shift

Milwaukee Tool; Olive Branch (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

Milwaukee Tool is seeking a Production Support Engineer I for the 2nd shift in Olive Branch, MS. This role involves providing comprehensive IT support for our distribution operations. Candidates should have 3-5 years in production support, a background in critical operations, and the ability to manage incidents efficiently.

You will ensure robust technical assistance, interaction with vendors, and contribute to continuous improvement. If you are a proactive team player with strong communication skills, we encourage you to apply!

Qualifications

• 3 - 5 years of work experience in providing production support to critical operations.
• Comfortable working in a fast-paced and stressful environment.
• Ability to lift bulky equipment up to 50lbs.

Responsibilities

• Provide world-class incident management at Tier 1 and 2 levels.
• Serve as escalation point for Tier 1 Support.
• Create knowledgebase articles for Production Support procedures.

Skills

ITIL Certification

Production support experience

Microsoft application stack support

Mobile Device Management

Intermediate Active Directory functions

Multitasking and prioritization

Strong communication skills

Education

Bachelor’s Degree or Equivalent Work Experience

Tools

Windows 10/11

Office 365

Android mobile devices

Windows Server Operating Systems

Job description

Milwaukee Tool is seeking a Production Support Engineer I for the 2nd shift in Olive Branch, MS. This role involves providing comprehensive IT support for our distribution operations. Candidates should have 3-5 years in production support, a background in critical operations, and the ability to manage incidents efficiently.

You will ensure robust technical assistance, interaction with vendors, and contribute to continuous improvement. If you are a proactive team player with strong communication skills, we encourage you to apply!