On Call PM Food Runner

Omni Hotels & Resorts; Indianapolis (IN); On-site; USD 26,000 - 42,000; Full time

Job summary

Omni Severin Hotel in downtown Indianapolis is seeking a friendly, guest-focused server to deliver food and beverages with precision. You will be trained on the menu, service times, and safety standards, and work closely with fellow associates to ensure memorable experiences for guests.

You will manage table service, payments, and station setup, while maintaining professional appearance and adherence to health and safety guidelines in a fast-paced environment.

Qualifications

• Evening and weekend availability required.
• Ability to clearly communicate in English with guests.
• Able to handle stressful situations with a calm, welcoming demeanor.
• Ability to work cohesively with co-workers across departments.
• Prioritize and follow up on guest requests in a fast-paced environment.
• Maintain Serve Safe and liquor license.
• Move, bend, lift, and stand for extended periods.

Responsibilities

• Must have knowledge of service times and menu.
• Deliver food to correct table/room/guest.
• Verify complete order on ticket for accuracy.
• Assist in setting up and breaking down work stations.
• Report maintenance concerns to supervisor.
• Ensure products meet specifications and FIFO storage.
• Stock/restock cooler and merchandise as needed.
• Take payments following Omni standards.
• Attend staff meetings and trainings sessions.

Skills

Evening Availability

Weekend Availability

English Communication

Calm under pressure

Teamwork

Guest service mindset

Attention to detail

Job description

Omni Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of "Hoosier Hospitality" are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Responsibilities

• Must have complete knowledge of service times and menu
• Must have complete knowledge of floor plan, table numbers, and seat numbers.
• Responsible for verifying complete order on ticket to food on cold line and hot line.
• Deliver food to correct table/room/guest
• Always inquire if additional service is needed from guests upon delivery and inform server or manager
• Responsible for set-up items specified inside work.
• Must consult with supervisor on any food delivery difficulties
• Must minimize breakage
• Attend all staff meetings and trainings sessions.
• Assist in setting up and breaking down 8th Notch.
• Report any maintenance concerns to Supervisor
• Ensuring all products are within date and using the FIFO method of storage.
• Obtain and maintain Serve Safe and Liquor License.
• Must work well in stressful, high-pressure situations
• Understand and acknowledgement of proper uniform and grooming standards
• Deliver items from kitchen, storage rooms, cooler, and freezers.
• Adhere to established par stock levels.
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities.
• Be familiar with all espresso drink varieties and know how to make them to consistent standards.
• Assists in filling up condiments, point of purchase displays, stocking shelves with products, wiping down surfaces.
• Ensures correct temperature of hot and cold food and beverage products
• Ensure all products are made to meet specifications consistently.
• Collect payment to Omni standards.
• Must be effective at listening, understanding, and clarifying guest and associate concerns.
• Follow health, sanitation, and safety guidelines for all products.
• Use necessary kitchen equipment while following all health and safety standards.
• Adapt to changing food and drink products.
• Perform any other duties assigned by management.
• Stock/restock cooler
• Adhere to all policies regarding employee purchases.
• Follow procedures for all receipts and returns.
• Proactively work to seek out ways in which to improve the guests' experience.

Qualifications

• Evening Availability Required.
• Weekend Availability Required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must maintain serve safe and liquor license.
• Move, bend, lift, carry, push, pull and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Must adhere to compensation acknowledgment and tip reporting guidelines.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.